It Support

Hybrid * work from home 3 days per week * 1 hour from Hermitage, TN

Job Summary:

We are seeking a skilled, detail-oriented, and proactive IT Support Specialist to join our dynamic team. This role is critical in managing and maintaining the organization’s IT systems, ensuring seamless operations, and providing technical solutions that align with our communication and distribution protocols. As the primary liaison between technical and non-technical personnel, the IT Support Specialist will troubleshoot software and hardware issues, configure laptops, and integrate company programs effectively. The position requires a combination of technical expertise, strong communication skills, and the ability to exercise independent judgment in a fast-paced and confidential environment.

Key Responsibilities:

• Technical Support: Diagnose, troubleshoot, and resolve software and hardware issues efficiently.
• System Setup: Configure and deploy laptops to ensure compatibility with company programs and security protocols.
• Performance Monitoring: Regularly monitor and maintain system performance, applying updates, patches, and resolving inefficiencies.
• User Assistance: Provide exceptional support to staff, offering guidance on software installations, updates, and functionality.
• Confidentiality Management: Handle sensitive information with discretion, tact, and professionalism.
• Documentation: Maintain accurate records of IT requests, resolutions, and system configurations for future reference.
• Inventory Management: Track and manage IT inventory, ensuring adequate resources to meet organizational needs.
• Communication: Act as a bridge between technical and non-technical teams, simplifying complex technical concepts.
• Content and Database Oversight: Maintain the operation and integrity of content management systems and databases, ensuring relevance and branding consistency.

Skills and Knowledge Required:

• Strong troubleshooting skills for hardware, software, and system performance issues.
• Proficiency with operating systems (e.g., Windows, macOS) and business software applications.
• Exceptional communication skills to explain technical concepts to diverse audiences.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of IT security practices and compliance standards.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and content management systems.
• Strong organizational skills with attention to detail and a proactive approach to problem-solving.

Requirements:

• High school diploma or GED equivalent; certifications such as CompTIA A+, ITIL Foundation are a plus, no bachelors needed.
• Minimum of two years of experience in an IT support or related role.
• Ability to work independently while collaborating effectively with a team.
• Satisfactory references and criminal background check.

This position does not do programming or need a degree.

Work Environment:

• On-site or hybrid, depending on company requirements.

You must be Flexible and willing to work and learn on the fly! You should be comfortable with software and technology and be an organized person overall.

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing organization providing caregiving services to seniors and support to individuals with intellectual disabilities to allow them to continue to live in their homes throughout Tennessee. We are an equal opportunity employer and drug-free workplace.

Please respond to this ad with a resume and we will contact qualified applicants within two weeks of submission. Any submissions with no resume attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and efforts required. Other duties may be assigned from time to time. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer Troubleshooting: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)
• Documentation follow up: 1 year (Preferred)
• IT support: 1 year (Preferred)
• Help desk: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Smyrna, TN 37167