It Support & Admin Technician

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Introduction:
At Lycée Condorcet Sydney, our school combines French traditions with Australian energy to create a unique educational experience. Our mission is to give students a world-class education in an international environment that allows them to graduate as French-English bilingual citizens of the world.

Description:
Start date: ASAP - Monday to Friday from 8:30am till 4.30pm

As a full time permanent IT Support & Admin Technician, you will assist and support the IT Manager in the day-to-day operations including but not limited to Deskside Support Services, Systems Administration, training for digital technologies in the classroom and maintenance of the classroom IT environment. You will be required to take ownership of technical issues by carrying out problem analysis to implement temporary or permanent fixes, with the aim of restoring service to the user as soon as possible.

Your key responsibilities and tasks include but are not limited to the following:

Deskside Support Services

Desktop Computing: Responsible for User support and requests using the IT service desk system
Software: Preparing and deploying computer images.
Audio Visual / Communication: Ensure audio visual is setup for events and meetings. Assist with video production assistance, recording and editing.
Support special events (Web Radio, Science Fairs, Open Days etc.). Responsible for digital signage content and schedules and User and guest Wi-Fi connectivity and support
IPad application licensing and deployment.

Systems Administration

User Account and Group Management
Windows Server Active Directory and systems recovery
Enterprise software administration and support; Gmail,Pronote,O365, Eduka and MYOB.

Training for Digital Technologies in the Classroom

Security & Recovery: Adopt, promote, and train Cybersecurity best practice
Training : Deliver training and user inductions to develop the general computing skills of school staff. Develop training videos and screencasts.
Create, maintain and publish relevant support documentation to assist with service delivery and enable users to become more self-sufficient.

Maintenance of the Classroom IT Environment

Computer Projects (Exams for example): Booking devices, preparing, deploying, charging, returning, and accounting
Infrastructure: Bell scheduling, tones and resampling, turnstile software administration and card reading, telephone system movements, changes and documentation

Skills and Experiences:
Required Skills for the position:
Relevant industry or professional qualifications
Strong communication skills. French speaking is a bonus but not mandatory.
Ability to prioritise, manage and perform to meet customer service expectations
Provide orientation to new users of existing technology
Maintain confidentiality

Required Technical Skills:
Demonstrated experience in Desktop support and troubleshooting
Demonstrated ability in the implementation and support of TCP/IP networks
Demonstrated Windows Server, Desktop and Active Directory technical experience
Veeam backup and recovery experience