It Support And Administration Technician

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Introduction:
At Lycée Condorcet Sydney, our school combines French traditions with Australian energy to create a unique educational experience. Our mission is to give students a world-class education in an international environment that allows them to graduate as French-English bilingual citizens of the world.

Description:
Start date: ASAP - Monday to Friday from 8:30am till 4.30pm

Key responsabilities and tasks include but are not limited to the following

Security and Recovery

Adopt, promote, and train Cybersecurity best practice
Disaster Recovery

Desktop computing

User support
Installing computers and devices for replacement project
Computer image deployments
Accurately record, and update requests using the IT service desk system
IT Asset management, inventory and documentation

Computer Projects

Booking devices, preparing, deploying, charging, returning and accounting.
Project examples; Exams, NAPLAN, Cambridge,science fairs

Audio Visual / Communication

Ensure audio visual is setup and in working order for events and meetings as required
Video production assistance. Recording and editing
Meeting room Zoom Room support
Support special events; Web Radio, Science Fairs, Open Days etc.
Digital signage content and schedules
User and guest Wi-Fi connectivity and support

User accounts

Gmail accounts
Pronote. Account management and communication to parents
O365 licence assignment
Eduka and MYOB Account Management

Software

Preparing and deploying computer images
IPad application licensing and deployment. MDM

Infrastructure

Bell Scheduling, Tones and resampling
Turnstile sw administration and card reading
Telephone system movements, changes and documentation

Training

Deliver training and user inductions to develop the general computing skills of school staff
Develop training videos and screencasts
Create, maintain and publish relevant support documentation to assist with service delivery and enable users to become more self-sufficient

Skills and Experiences:
Required Skills for the position:
Relevant industry or professional qualifications
Strong communication skills. French speaking is a bonus but not mandatory.
Ability to prioritise, manage and perform to meet customer service expectations
Provide orientation to new users of existing technology
Maintain confidentiality

Technical:
Demonstrated experience in Desktop support and troubleshooting
Demonstrated ability in the implementation and support of TCP/IP networks
Demonstrated Windows technical experience
Veeam recovery