It Support Coordinator - Communications

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 6 month Fixed-Term Contract

Seniority: Associate

We have a fantastic 6-month opportunity for an IT Support Coordinator to join our Unified Communications Team. This dedicated team offers service and support to our employees and Partnership with variety of communication Services, like Zoom and Microsoft Teams.

Who are we looking for:

We are looking for an enthusiastic person with a willing, can do approach to work. Providing phenomenal customer service is your number one priority where you are happy to work within a team of people trying to deliver collective goals. You will be confident in speaking and communicating at a variety of levels and be sociable and empathetic to our community.

Responsibilities:

• Deliver a high level of customer services to the end user
• Administration and support of our telephony, contact centre and audiovisual conferencing solutions.
• Handle and solve issues to resolution, collaborating closely with other team members and third parties and ensuring end user is kept up to date.
• Liaise with external third-parties
• Assist with or lead projects and contribute to multi-functional location-based projects.
• To provide support ensuring audio-visual hardware remains operational and available
• Build and maintain relationships with other areas of the business and external third parties (Service Providers & Suppliers).
• Willingness to travel to SJP Locations on ad-hoc occasions for face to face support or location specific project work

Special Requirements:

While no formal qualifications are required to be successful demonstrable knowledge and/or experience in the below will hold a distinct advantage

• Experience administering and supporting IT systems
• Experience using ticketing systems (e.g. ServiceNow)
• Microsoft product suite (Word, Excel, Outlook)
• Demonstrate a keen interest in IT support

What's in it for you?

• Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
• Parental leave – 6 months full pay
• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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