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It Support Engineer
Posted on May 16, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time
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systemsGo is now conducting interviews to fill the position of IT Support Engineer. This is a full-time position in our fast-growing office in Singapore, and comes with standard benefits. Successful candidates will work alongside our team of young professionals to provide desktop engineering support to our prestigious clients.
Responsibilities:
- Strong computer skills and extensive knowledge of design software, excellent
- Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
- Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
- Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
- Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
- Support and participate other ad-hoc Company’s initiatives, assignments and projects.
Qualifications:
- Diploma/Degree in Computer Science/Information Technology preferred
- At least 3-4 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
- Pro-active, customer focused, and comfortable dealing with end users directly
- Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
- Comfortable working in a team or individually
- Immediate availability will be an advantage
Computer Skills:
- Client system Microsoft certification
- Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
- Office 365 environment
- VC support experience on Cisco WebEx / Zooms Polycom etc
- Windows Server experience
- Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
- Networking experience (checkpoint firewall and HP switches is a plus)
- VDI
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