It Support Engineer ( Sea )

systemsGo is seeking an IT Support Engineer to support a luxury brand

Location:

Ngee Ann City, Singapore

Scope:

• IT Support for SG office( 3 office users) & Boutique (3 boutiques)
• Remote support for MY & TH boutiques (2 boutiques for each market)
• IT coordinate for SEA markets (SG, MY & TH)

Responsibilities:

• Provides regular on-site 1st level IT support to Jewelry Singapore office users.
• Provides requested on-site 1st level IT support to Jewelry Singapore boutiques.
• Manage all IT 1st level support (e.g.: Dell computer, Printer, Teams telephony, VC systems, Network, iPhone/iPad, Software, etc.) and cooperate with L2 support (W&J IT and SEA Local IT support) to ensure the stable and smooth IT infrastructure and network service for the SEA markets.
• Manage the IT service ticket (Service Request and Incident and Task) lifecycle management in ITSM.
• Manage the IT asset lifecycle, including: place order with partners (Dell/Apple, etc.), Hardware replacement for end user, Asset disposal and record to ITSM, etc.
• Play coordinator role for boutique IT projects.
• Responsible for managing the user satisfaction of IT service for Singapore Office and boutique users.

Requirements & Capabilities:

• Excellent communication and customer service skills in English and Mandarin
• Degree in Computer Science/Engineering with minimum 3 years’ experience or similar role
• Strong knowledge of computer hardware(PC, Server, Laptop, Mobile, Tablet, Printer, VC, etc), software(O365, Teams, Teamviewer, SAP,etc ), and networking systems(Switch, router, firewall).
• Proficiency in troubleshooting common hardware and software issues.
• Familiar with Active Directory, DNS, DHCP, and other network protocols