It Support / Helpdesk Technician

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Summary
Provide first‑ and second‑line support to end users to resolve hardware, software, and connectivity issues and maintain IT service quality.

Key responsibilities

• Triage and resolve tickets via phone, email, chat, and ticketing system.
• Support desktops, laptops, printers, peripherals, and mobile devices (Windows/macOS).
• Manage user accounts and basic permissions (Active Directory/Azure AD, Google Admin).
• Troubleshoot network/Wi‑Fi/VPN issues and escalate complex problems.
• Deploy and image workstations; maintain asset inventory and tagging.
• Use remote support tools and document resolutions in the knowledge base.
• Assist onboarding/offboarding (device provisioning, access setup, secure data removal).
• Apply patches and endpoint security updates per change control.
• Participate in on‑call or after‑hours support as required.

Qualifications

• 1–3 years helpdesk or desktop support experience.
• Strong desktop troubleshooting (Windows/macOS) and customer service skills.
• Familiarity with Active Directory/Azure AD, basic networking, and ticketing systems.
• Experience with remote support tools and endpoint management preferred.
• CompTIA A+ or equivalent certification preferred.

Pay: $30.00 – $40.00 per hour

Benefits:

• Employee mentoring program
• Professional development assistance
• Relocation assistance

Work Location: In person