It Support Intern

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:
We are looking for an IT Support Intern to assist our team with everyday troubleshooting and configuration tasks. This role involves providing on-site technical support for staff, coordinating device repairs (e.g., Apple Store visits), and addressing routine issues at our retail locations.

Responsibilities:

• Respond to and resolve basic IT issues, including hardware, software, and network troubleshooting.
• Assist with routine tasks such as device reboots, marketing screen troubleshooting, and system configurations.
• Support staff with account setups, password resets, and other common IT needs.
• Bring devices to repair centers and ensure their timely return.
• Maintain IT asset inventory and provide documentation.

Requirements:

• Pursuing a degree in IT, Computer Science, or a related field.
• Familiarity with Windows, Mac, and basic networking concepts.
• Strong problem-solving skills and customer service orientation.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt quickly.