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It Support Officer
Posted on Nov. 22, 2024
- Kallang, Singapore
- 0 - 0 USD (yearly)
- Full Time
This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.
Responsibilities:
- Troubleshoot and resolve technical or system issues, including after office hours if needed.
- Assist staff with IT problems and provide basic training on system usage.
- Coordinate with external vendors for system updates and issue resolution.
- Analyze data to generate reports on system performance and trends.
- Manage and monitor the agency’s social media tools and platforms.
- Research and recommend new technologies to improve operations and customer experience.
- Maintain IT equipment, user access, and software licenses.
- Ensure regular data backups and system security.
- To carry out any other job function given by manager / management from time to time
Requirements:
- Diploma or degree in IT, Data Analytics, or a related field.
- 1–3 years of IT support experience (travel industry experience is a plus).
- Familiarity with social media tools and platforms.
- Interest in exploring and implementing new technology.
- Proficiency in Excel or other data analysis tools.
- Strong problem-solving and communication skills.
Job Types: Full-time, Fresh graduate
Pay: $2,500.00 - $3,000.00 per month
Benefits:
- Employee discount
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Experience:
- IT support: 1 year (Preferred)
Work Location: In person
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