It Support Specialist

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About the Company

We are a multi-site Health Services organization operating PEI and NB. Our focus is on delivering reliable, secure, and efficient technology solutions that support patient care and clinical operations.

Position Summary

The IT Systems Administrator / IT Support Specialist will work closely with and alongside the Director of Technology to support, maintain, and enhance IT infrastructure across multiple locations. This role is hands-on and diverse, involving systems administration, end-user support, and exposure to specialized healthcare technologies. Occasional travel between sites in PEI and New Brunswick is required.

Key Responsibilities

• Support and maintain Windows Server environments, including Hyper-V and Remote Desktop Services
• Manage and troubleshoot Active Directory, Microsoft 365, and endpoint security solutions
• Configure and support firewalls, managed switches, and Wi-Fi systems
• Provide Tier 1–2 help desk support using a ticketing system
• Assist with administration of phone systems (cloud-based, POTS, and on-site PBX)
• Support Nurse Call systems and other healthcare-related enterprise applications
• Maintain and troubleshoot camera systems and NVRs
• Work with antivirus, backup, and security tools to ensure system reliability and compliance
• Collaborate with coworkers and stakeholders to resolve technical issues efficiently
• Document systems, procedures, and troubleshooting steps
• Learn and adapt to new technologies as required by the organization

Required Experience & Skills

• Experience with Windows Server environments
• Familiarity with Hyper-V and Remote Desktop Services
• Knowledge of firewalls, managed switches, and Wi-Fi systems
• Experience with Microsoft 365 and Active Directory
• Strong troubleshooting and problem-solving skills
• Proven ability to work effectively with coworkers and end users
• Willingness and ability to learn new systems and technologies
• Valid driver’s license and ability to travel between PEI and NB as required

Assets / Nice-to-Have Experience

• Experience with Nurse Call systems
• Familiarity with Google Workspace
• Knowledge of cloud and on-prem phone systems
• Experience supporting specialized enterprise or healthcare applications
• Experience with camera systems and NVRs

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match

Work Location: In person