It Support Specialist

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

We are seeking an IT Support Specialist 1 to join our Duluth, GA team! Come join us!

Job responsibilities include but are not limited to:
POSITION EVALUATION FACTORS

• Impact of Decisions: Effective decision-making will impact the efficiency and responsiveness of the department.
• Internal/External Contacts: Company staff and clients
• Physical Requirements: Lifting/carrying computing components (computers, printers, monitors, etc.). May be required to maneuver around and under furniture.
• Supervision Given/Received: No supervisory responsibilities. May be asked to mentor/train other Support Specialist I staff. Under general supervision from Supervisor/Manager works within specific guidelines and protocols on semi routine assignments.

COMPANY COMPETENCIES

• Client Relations: Establishes and maintains positive customer relationships. Exceeds customer expectations by providing exceptional service at all times. Uses effective interpersonal and time management skills to deliver excellent service.
• Communication: Demonstrates effective interpersonal skills. Provides and accepts feedback in a constructive manner. Listens to and understands others. Expresses self clearly and effectively in group and individual settings. Reads, writes and interprets information clearly.
• Health, Safety and Quality: Adheres to and supports Atlas’ Think 12 program and local divisional health and safety programs. Accepts feedback as an opportunity to improve the process and reduce risk.
• People Relationships: Gains the support and cooperation of others to accurately and completely fulfill individual and team assignments. Models' positive behaviors and acts in the best interests of the team. Contributes to building a positive team spirit and celebrates the contributions of others. Partners with other departments by lending assistance and asking for help when needed. Accepts differences and works well with individuals from a variety of backgrounds.
• Performance of Duties: Completes all assignments and job responsibilities in a timely, accurate, and cost-effective manner. Adheres to work schedules and adapts to needed changes. Responds positively to feedback and suggestions. Resolves issues and seeks supervisory assistance as necessary.
• Personal Commitment: Seeks opportunities to promote innovative approaches. Promotes the Company as being the “best in the business” in support of our brand image. Participates in industry and/or community related organizations.
• Supports Company Strategies: Keeps informed of issues pertinent to the workplace. Participates in department/business unit meetings and committees that contribute to desired outcomes. Demonstrates flexibility and willingness to support the changing needs of the Company.

POSITION COMPETENCIES

• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Internet Savvy: Makes good use of web tools and on-line industry resources and can implement and manage web projects, has on-line marketing knowledge, aware of industry trends.
• Managing Technology: Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.
• System Maintenance: Performs routine maintenance on system components. Understands system performance requirements and what kind of maintenance is needed.
• System Testing: Identifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. Is able to accurately evaluate system performance.

Minimum Requirements:
Experience: 0 – 2 years related experience in PC support preferred. Knowledge of networking a plus. Must be familiar with Windows desktop operating systems, MS Office and computer components.

Education: High school diploma or equivalent required.

Technical Requirements:
Certification/Registration: A+ certification or equivalent education.

Computer Skills: Basic knowledge of MS Office including Word, Excel and PowerPoint required.

Other Knowledge and Skills: Knowledge of inner workings of PCs and Windows operating systems desired.

Other Miscellaneous Qualities:
Hours Per Week: 40

Travel: 0-10%

Overtime: Yes

Benefits:
Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

Who We Are:
We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

Our Values:
Life: We enhance quality of life. We value people and safety above all else.
Heart: As our hallmarks, we act with compassion, empathy and respect.
Trust: We work together as partners, doing what we say with full accountability.
Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

Diversity, Equity & Inclusion are at the core of our purpose & values:

We are committed to enhancing the lives of our employees, customers, shareholders, and the communities where we live and work. We believe in our heart-led approach and place a strong focus on conducting our business in an ethical, compassionate, and respectful way. Through our Diversity, Equity & Inclusion Program, we seek to hire, develop, and promote a talented and diverse team of professionals nationwide. We believe in leveraging the power of our different backgrounds, beliefs, perspectives and capabilities to create value for our company and our communities. Our values of Life, Heart, Mastery and Trust are the principles by which we operate, the character of our people, and the culture of our organization. We’re Stronger Together.

Atlas EEOC Statement

Atlas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf