It Support Specialist

WHY SOLLIO AGRICULTURE?

You will join the largest agricultural cooperative in the country, founded by farmers, for farmers, more than a hundred years ago.

Every day we roll up our sleeves and work hard to build positive change in agriculture. We improve our practices and try to do right by our environment and our communities. But most of all, we take care of our employees like our own. This means good working conditions and time off to enjoy life.

Our sector is seeking a:

Work location: Belton, Ontario

Status: Professional, Permanent, Full Time

THE CHALLENGES WE PROPOSE

• Provide first-level support and respond to requests for help by telephone, email, or through the IT service management ticketing system;
• Configure workstations and mobility tools (phone, tablet, etc.) for businesses within our network;
• Resolving incidents and complex requests through adaptive solutions according to need;
• Maintain strict monitoring of inventory of materials and office software;
• Ensuring follow-up, resolution, and documentation for service calls;
• Install, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, operations equipment, software, and other products;
• The candidate will be called upon to respond to telephone support and email support, work and travel when required to external sites in Ontario & the Maritimes;
• Other responsibilities may be assigned, as necessary.

YOU FIT THE FOLLOWING PROFILE

• A post-secondary diploma in Computer Systems Technology or equivalent is preferred;
• You have work experience in customer service and IT support;
• You have a knowledge of Windows computer tools, the MS Office suite, Microsoft Office365, Microsoft Dynamics, Microsoft Azure, Microsoft Intune, Azure Active Directory;
• You are customer oriented with excellent communication skills;
• You possess the ability to communicate technical information to non-technical audiences;
• You have excellent diagnostic and problem-solving skills;
• You have experience and knowledge of networking, wireless technologies, and imaging tools;
• You are a critical thinking capable of identifying the nature of problems and solving them, with a good sense of prioritization and organization;
• Able to demonstrate sound management of time and resources;
• You can work in a team environment and independently;
• You have access to a vehicle for work purposes and a valid driver's license.

WHAT WE OFFER

Cultivating your talents means taking care of yourself, learning new things and sharing your experiences. That’s why we offer a variety of initiatives to help you achieve your full potential at work, including:

• Flexible group insurance plan and defined contribution pension plan, from day one
• Annual bonus
• Training tailored to your needs
• Employee and Family Assistance Program and telemedicine
• Online wellness and fitness training platforms
• Discount gym membership

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If you want to join the ranks of an organization with a bright future that provides interesting challenges, a stimulating work environment as well as a competitive compensation package, we invite you to join our team.

Send your application to

We thank all candidates for their interest in this position; however, only those selected for further consideration will be contacted. Sollio Agriculture and Atlantic Farm Services Inc. are equal opportunity employers.

Thank you for your consideration.