It Support Technician

About the Company

Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps cancer patients get timely and accurate diagnosis.

Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 150 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter and Chicago and are expanding our team throughout the world.

We are software developers, clinical specialists, artificial intelligence engineers, operations professionals and so much more, all working as one team to support our customers and patients.

We are looking for highly motivated & individuals who are excited to take on challenges and value making a difference in their day-to-day work to join our team!

Read more about Deciphex here and more about our incredible team on our Careers Page here

The IT Support Technician is responsible for ensuring that Diagnexias’ IT infrastructure used in the analysis, storage, and transmission of data works seamlessly. This includes system maintenance, support services, data management, cybersecurity, software and hardware management and ensuring compliance with local regulations.

About this Role (Responsibilities):

• Provide System Maintenance: Ensure the smooth operation of all IT systems, including hardware, software, networks, and servers.
• Deliver Support Services: Offer technical support to a range of end-users, including pathologists, laboratory technicians, and administrative staff.
• Manage Data/Data sources: Oversee the storage, backup, and retrieval of large volumes of data.
• Engage in Cybersecurity Efforts: Implement and maintain security protocols to safeguard sensitive patient data from potential cyber threats.
• Maintain Software and Hardware: Oversee the operation and deployment of Diagnexia’s software and hardware, ensuring regular updates and upgrades both internally and customer facing.
• Liaise with Customers: Interact with customers for system set-up and user accounts and resolve any issues that arise.
• Ensure Compliance: Make certain the company's IT operations comply with relevant regulations, such as data privacy rules.
• Coordinate Data Impact Assessments: Regularly organize and oversee all aspects of data impact assessments, ensuring their timely and effective completion. These assessments are vital for understanding how data handling practices could affect patient privacy and to ensure compliance with regulations.

About You (Skills and Experience):

• Bachelor's degree in Information Technology, Computer Science, or a related field is usually expected. (Required)
• Certifications relevant to IT support, cybersecurity, or data management could be beneficial. These might include CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP), among others.
• A minimum of 2-3 years of experience in an IT support role, ideally within a healthcare or scientific research setting.
• Technical Expertise: You have a strong understanding of IT systems, including hardware, software, networks, and servers.
• Cybersecurity Awareness: You are aware of the potential cybersecurity threats and the best practices for protecting sensitive patient data.
• Familiarity with Digital Pathology Systems: You have experience with, or a strong willingness to learn about, digital pathology systems, including specific software and hardware used in the field.
• Vendor Management Skills: You have experience liaising with vendors/customers and are capable of clearly communicating technical needs and issues.
• Compliance Awareness: You are aware of and have experience with healthcare regulations related to data privacy, such as HIPAA (Health Insurance Portability and Accountability Act).
• Experience with Data Impact Assessments: You have coordinated or been involved in conducting data impact assessments, ideally in a healthcare context.
• Strong Communication Skills: You can communicate effectively with a variety of stakeholders, including technical colleagues, healthcare professionals, and administrative staff.

What are the benefits of working with Deciphex?

• A true sense of meaning in your work by contributing to better patient outcomes.
• The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
• A chance to work on exciting and challenging unique projects.
• Regular performance feedback and significant career growth opportunities.
• Competitive salary with performance based annual increments.
• A highly collaborative and supportive multi cultural team.

Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the traveling community or any other classification protected by applicable law.