It Systems Administrator

Company overview:

Carroll's Irish Gifts is a 100% Irish owned retail chain of stores established in 1982, that stock leading Irish brands and a wide range of gifts.

We currently carry over 14,000 products across an extensive range of areas including, Irish themed gifts and clothing, Irish jewellery, Aran knitwear clothing and accessories, music and dance, confectionery, plush toys and kitchenware. We also stock a selection of big Irish brands including Guinness licensed product, Newbridge Silverware, and Solvar Jewellery amongst others.

Carroll's Irish Gifts currently have 20 stores nationwide in prime high-street locations, employing over 300 people along with several online sales platforms. We are a certified "Great Place to Work" with continuous cultural growth and improvement.

Role overview:

Reporting to the IT Manager, the IT Systems Administrator is responsible for the following;

Infrastructure & Systems Support

• Administer and maintain Microsoft Azure and Microsoft 365 environments.
• Manage Active Directory, Entra ID (Azure AD), Group Policy and user access controls.
• Support Windows Server environments, file services and network infrastructure.
• Monitor system health, performance and security across the IT estate.
• Assist with cybersecurity initiatives including MFA, endpoint protection and access governance.
• Support business applications including Microsoft Dynamics 365 Business Central.
• Troubleshoot complex hardware, software and connectivity issues.
• Maintain IT documentation, asset management and support procedures.
• Participate in system upgrades, migrations and infrastructure projects.
• Work with third-party vendors to resolve technical issues.

Retail Technology Support

• Provide support for EPOS systems across retail locations.
• Diagnose and resolve EPOS hardware and software issues.
• Perform on-site visits for installations, upgrades and troubleshooting.
• Support retail network connectivity, payment devices and peripheral equipment.
• Assist with store openings, refurbishments and technology rollouts.
• Ensure retail systems maintain high availability and minimal downtime.
• Deliver user training and guidance to retail staff where required.

About You

You will ideally have:

Technical Skills

• Strong experience with Microsoft Azure administration.
• Strong experience with Active Directory / Entra ID.
• Experience supporting Microsoft Dynamics 365 Business Central.
• Experience supporting and troubleshooting EPOS systems.
• Knowledge of Microsoft 365 administration.
• Experience with Windows Server environments.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Experience with endpoint management and security solutions.
• Strong troubleshooting and diagnostic skills.

Experience

• Minimum 3-5 years in an IT Support, Systems Administrator or Infrastructure role.
• Experience working within a multi-site retail environment.
• Experience supporting business-critical applications and users.
• Proven track record of delivering technical projects and improvements.

Desirable Skills

• Microsoft certifications (Azure Administrator, Microsoft 365, Security).
• Experience with Power Platform.
• Experience with Intune and Autopilot.
• Knowledge of backup and disaster recovery solutions.
• Understanding of PCI compliance within retail environments.
• Experience with warehouse or distribution systems.

Personal Attributes

• Excellent communication and customer service skills.
• Self-motivated and capable of working independently.
• Strong organisational and prioritisation abilities.
• Professional and approachable manner.
• Flexible and willing to travel between locations.
• Strong attention to detail and problem-solving mindset.

Requirements

• Full clean driving licence.
• Ability to travel regularly to retail locations.
• Flexibility to support occasional out-of-hours maintenance activities.