It Systems Support Analyst - Full Time

ISAC Ltd is currently seeking an experienced and technically capable IT Systems Support Analyst. This is a permanent position which will report to the Business Systems Manager where you will play a key role in the day-to-day support of business applications, incident management and hardware services across the organisation. This role will be based at Fortunestown, Tallaght, Dublin 24. ISAC Ltd is a Shared Services Company within the CRH Group which provides a centralised Finance and Administration Function for fellow CRH Group companies (Roadstone, Northstone etc.)

Benefits:

• Competitive Salary
• Pension Scheme with up to 10% employer contribution
• Share Participation Scheme (Revenue Approved)
• Paid Holidays (22 days)
• Training & Development Opportunities.
• Employee Assistance Programme
• Free parking
• Product discount
• Bike-to-Work Scheme
• Paid Maternity/Paternity Leave and other Family Leave available.

About The Role

Key Areas of Responsibility:

Application Support

• Provide day-to-day support for key business applications used across the organisation
• Execute and monitor critical system processes and scheduled activities
• Assist with system upgrades, patching lifecycles, and testing including user acceptance testing
• Act as a primary liaison between third-party vendors and business users, translating technical issues into clear, non-technical language
• Develop, maintain, and continuously improve system documentation, procedures, and support materials

Incident Management

• Monitor and manage incident and service request queues in collaboration with IT support teams
• Track and manage SLAs using incident management tools, ensuring timely resolution of issues
• Build and maintain KPI reports and dashboards to measure performance and identify trends
• Support root cause analysis and contribute to continuous service improvement initiatives

Hardware Management

• Provide hands-on hardware support across all business units
• Build, image, configure, and deploy laptops, desktops, and peripheral equipment
• Support hardware lifecycle activities including new starter onboarding and hardware refreshes
• Assist with asset tracking and hardware documentation

The following knowledge, skills and competencies are required for this role:

Essential

• Minimum of 3 years’ experience in an IT Analyst, IT Support, or similar role
• Experience providing application and end-user support in a corporate environment
• Working knowledge of SQL Developer or similar database tools
• Understanding of networking fundamentals, including connectivity troubleshooting
• Experience supporting Azure-based environments including Azure Virtual Desktop and/or Citrix
• Strong troubleshooting skills across applications, desktops, printers, and user access
• Excellent analytical, organisational, and planning skills
• Ability to build strong working relationships with business users, management, vendors, and consultants

Desirable

• Experience supporting ERP / Dispatch systems
• Exposure to IT compliance and control frameworks such as SOX
• Project delivery experience or project management certification
• Experience with Power Automate or workflow automation tools

Personal Attributes

• Analytical and detail-oriented with a strong sense of ownership
• Proactive problem solver with strong follow-through
• Confident communicator with technical and non-technical stakeholders
• Able to manage multiple priorities and work independently
• Curious, collaborative, and comfortable learning new systems

Why Join Us?

• Opportunity to work across a broad range of applications, systems, and technologies
• Hands-on role with real ownership and visibility across the business
• Collaborative IT environment with structured processes
• Scope to develop your technical expertise and progress your IT career in a multinational environment
• Hybrid role

The successful candidate must be a highly motivated, self-directed individual with a desire for personal, Company and Group achievement.

Closing date: close of business 20th of May 2026

Required Criteria

Skills Needed

About The Company

Roadstone’s nationwide business includes the manufacture and distribution of a wide range of construction products including ready-mix concrete, aggregates, asphalt and macadam, mortar and plaster, concrete blocks and masonry, paving products, roof tiles and agricultural lime. We also provide an asphalt contracting service for commercial, domestic and local authority road projects.

Our business leaders include internally developed operational managers, highly qualified professionals and owner-entrepreneurs who join the organisation as a result of acquisitions.

The sustained expansion of CRH as a group, since its foundation in 1970, has created a wide range of career opportunities for ambitious and talented people throughout the world. Our decentralised structure and entrepreneurial environment is particularly suited to attracting, motivating and retaining talented, committed, enthusiastic and well-qualified people.

Company Culture

Our company is committed to leadership and skills development at all levels of the organisation, encouraging and supporting the continuous professional development of its employees to achieve their potential. Our development philosophy involves leveraging challenging work assignments with targeted coaching and mentoring, augmented by formal training and education.

Our Success is built on your Success

Roadstone offers exciting and rewarding opportunities for talented, dedicated people. There’s no single type of person who succeeds in Roadstone. We are looking for people who have a passion for excellence and achieving results.

You’ll need the ability to challenge and influence others, along with the capacity to adapt to new and different situations. The ability to build strong and effective relationships and to inspire and motivate others.

Company Benefits

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Employee Recognition Scheme

Salary

Not disclosed