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Jde Helpdesk Support Analyst
Posted on May 21, 2025
- Richmond, New Zealand
- No Salary information.
- Full Time
Job Description
Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage, curiosity and unique perspectives, and look to collaborate as much as possible to explore safer, smarter and more efficient ways of working in this rapidly changing world. We don’t stand still – there are always opportunities to do more and do better.
- Keen to progress your career? Take full advantage of our tailored training, leadership, and mentoring programs; or leverage our partnerships with industry association such as Engineers Australia, Chartered Accountants, CPA Australia, Infrastructure Sustainability Council, The National Association of Women in Construction, plus many more.
- Looking to enhance your wellbeing? We will encourage you to explore flexible working arrangements where possible. We offer great benefits, including corporate health and fitness programs, health insurance discounts, personal banking support, a range of retailer discounts, up to 18 weeks paid primary carers parental leave and up to 10 days paid secondary carers leave, access to our Employee Assistance Program (including your immediate family), and the option to take more time for yourself throughout the year with our Purchase Leave Policy.
- Want to help us better the communities we live and work in? Our purpose of creating, connecting, and caring for communities is more than a saying to us – it’s a way of thinking, working, and living because we're locals too, and seek to give back in ways that strengthen and build resilient communities. We do this because we genuinely care, enjoy what we do, and even manage to have some fun along the way! You’ll find us partnering with local and national community groups, like Clontarf Foundation, Black Dog Institute, and Soldier On, in addition to indigenous groups and social enterprises, to ensure that our good work positively impacts and brings about sustainable change within our industry.
- Do we offer a ‘competitive’ salary package? Of course! Speak to our Talent Acquisition or People & Culture team to learn more.
What’s on offer?
We are looking to fill the role of a Group JDE Helpdesk Support Analyst to be based in Melbourne. Reporting to the Group JDE Support Manager, the JDE Helpdesk Support Analyst role is critical for maintaining the smooth operation and high-quality support of Fulton Hogan’s JD Edwards (JDE) system, ensuring that all users can effectively utilise this core business tool. This involves delivering first-level user support, troubleshooting system issues, and providing guidance to ensure adherence to best practices.
By ensuring that all users are competent in using the JDE system, the helpdesk role contributes significantly to the efficiency and effectiveness of the business operations across the organisation.
The JDE Helpdesk Support Analyst will actively contribute to the improvement and optimisation of financial reporting tools and mobile applications, aligning with Fulton Hogan's commitment to meeting and exceeding organisational requirements. Your role will be essential in bridging the gap between technical support and business functionality, ensuring that the Information Systems team can deliver on their promise of high-quality and reliable service.
What will you be responsible for?
- Manage and resolve user issues within agreed time frames using the ITSM tool, escalating to JDE functional consultants as necessary.
- Set up new JDE users, managing and assigning security roles, and creating and maintaining GL codes, business units, users, companies, and printers within JDE. Perform quarterly reviews of roles and security.
- Maintain and close helpdesk calls promptly using the designated ITSM tool, ensuring that all calls have a resolution reason for accurate analysis. You will follow systems, policies, and procedures to flag potential process improvements.
- Conduct thorough testing on changes within JDE, including existing reports, new reports, modifications, and other necessary testing to maintain system integrity and performance.
- Participate in JDE projects as directed, supporting both system development and business-as-usual activities.
How you’ll connect to the role?
We need a business-driven IT professional with solid accounting knowledge and practical experience in a job cost environment, along with strong JDE applications knowledge relevant to Fulton Hogan.
Your exceptional interpersonal skills are vital for effective communication with JDE users at all levels and technical CNC support staff. Additionally, your strong problem-solving abilities and proactive approach will be key factors in achieving success in this role. Your ability to proactively plan and organise ensures tasks are completed efficiently while your keen attention to detail guarantees they are consistently achieved to a high standard. A good understanding of our industry sectors is beneficial.
An absolute focus on user service, pride in your work, and consistent honesty and integrity are essential.
Our people share the same set of values that keep us REAL. Respect, Energy and Effort, Attitude and Leadership encapsulate what we stand for at Fulton Hogan and encourage us to foster a diverse and inclusive culture where we listen to, care for, celebrate, and respect everyone. If our values resonate with you, please submit an application for the position. If you’re not sure that you meet 100% of the selection criteria, that’s okay, we would still like to hear from you and potentially discuss how your skills could be utilised at Fulton Hogan.
For 90 years, Fulton Hogan has been delivering high-quality infrastructure to improve the lives of people every day. Our 10,000+ team works in every kind of weather and environment, creating, connecting, and caring for communities across Australia and New Zealand.
We celebrate and embrace diversity across our business and are committed to equal employment opportunities.
We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply.
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