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Jr Customer Service Executive - Customer Service Operations
Posted on April 20, 2026
- Gj, India
- 0 - 0 USD (yearly)
- Full Time
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Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
�Operational role that works under direct supervision, responsible for day-to-day customer service operations
Responsibilities
�Maintain daily activities and routines.
�Ensure SLA are achieved & work proactively to maintain the same. �
�Operational role that works under direct supervision, responsible for day-to-day customer service operations
Responsibilities
�Maintain daily activities and routines.
�Ensure SLA are achieved & work proactively to maintain the same. �
- Monitor WAN links, routers, and network devices using NMS tools on a 24x7 basis � Perform Level 1 / Level 2 troubleshooting for WAN outages, latency, packet loss, and performance issues � Log, track, and manage incidents and service requests through ticketing tools in accordance with SLAs � Monitor and manage planned activities, maintenance windows, and downtimes � Maintain network documentation, SOPs, and shift handover notes �Proactively identify, troubleshoot, and resolve WAN-related incidents (MPLS, Internet Leased Line, SD-WAN, VPN, etc.)
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