Jr Operations Support Team Lead

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Job Summary

The Jr Operations Support Team Lead position at The Joint Cannabis is a management role responsible for overseeing daily operations and ongoing internal requests and projects. They will ensure employee productivity, while monitoring efficiency of all processes and creating a positive work environment for employees. They will meet regularly with Lead Management to stay up-to-date with organizational changes, issues and improvements. The Jr Operations Support Team Lead will be required to utilize their coordination skills to encourage efficiency, and ensure completion on all projects.

Duties & Responsibilities

• Be a Designated Responsible Person In Charge while on shift
• Act as a main point of contact while on shift for all teams
• Assisting where needed by moving locations to provide support to teams
• Incident Management
• This position is involved in all Manitoba operations
• Address team questions and concerns and provide direction whenever needed
• Resolve conflicts and troubleshoot issues as they arise
• Assist/engage in employee recruitment, onboarding, promotion, retention and termination activities
• Document all activities within the locations and be able to confidently report data to Management for use in making important decisions for the district
• Actioning on projects as directed by the Management team
• Be the liaison on projects between the Management team and teams below
• Directing and assessing workflow
• Oversight and Coordination of ongoing internal requests and projects
• Break projects into doable actions and set timeframes
• Act as the point of contact and communicate request / project status to all participants
• Monitor request / project progress and handle any issues that arise
• Create and maintain comprehensive request / project documentation, plans and reports
• Communicate the progress on requests / projects regularly to
• Meet regularly with Lead Management to stay up-to-date with organizational changes, issues and improvements, and communicate these to other staff members
• Supervise the efficiency of all processes of the business, by proactively monitoring general operations
• Ensure that customers are satisfied and employee interactions with customers are positive.
• Identify skill gaps and arrange training with team members.
• Upholding the team to all company standards, policies, and health and safety standards
• Uphold a work environment that is conducive to positivity and superior customer service

Qualifications

• Leadership
• Positive attitude
• Communication
• Coordination Skills
• Strong Organization and Time Management
• Problem Solving Skills
• Reliable and trustworthy
• Ability to delegate and take ownership
• Prior experience with Microsoft Word or Google Drive system is preferred
• Prior retail experience is preferred
• Prior leadership or management experience is a must
• Prior experience in the cannabis industry is an asset

Requirements

• Prior management experience in retail environment
• Prior experience using Point of Sale and Inventory Management system
• Prior experience with Microsoft Word or Google Drive system
• Ability to delegate and take ownership
• Ability to lead a team
• Excellent interpersonal and customer service skills
• Strong time management and prioritizing skills
• Must be 19+
• Must be able to obtain Current & Valid CannaSell License
• Must be able to provide us with a current Criminal Background Check
• Must be willing to work a flexible schedule
• Valid driver's license and vehicle is an asset

The Joint Cannabis provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Must be willing to work a flexible schedule, including being able to work closing shifts and weekend shifts.

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Leadership or Management: 1 year (required)

Licence/Certification:

• CannaSell Certificate (preferred)

Work Location: In person