Junior Account Manager

We are looking for a Junior Account Manager – a client-facing professional eager to grow their skills in account management, pre-sales, and commercial support. This role goes beyond traditional account management, offering the chance to contribute directly to sales support and procurement activities, helping us deliver exceptional service and value to our clients. It is a great starting point for a Graduate interested in developing a commercial career.

The ideal candidate will be highly organised, detail-oriented, and an excellent communicator. You’ll thrive on supporting clients with their day-to-day needs, assisting the sales team with proposals and opportunities, and coordinating procurement tasks to ensure our clients receive the right solutions on time.

We’re looking for someone with real energy and ambition – a person who is improvement-minded, curious about technology, and motivated to help us continuously align our service offerings with a fast-changing landscape. You’ll play a key supporting role within our commercial team, contributing to planning, decision-making, and the smooth running of client accounts.

In this position, you’ll work closely with both our technical and sales teams to ensure our account management processes run seamlessly. From preparing documentation and quotes, to coordinating procurement orders, to maintaining regular client communication, your input will be essential to our continued success.

We provide structured, ongoing training and mentoring, including peer sessions, role plays, and external development opportunities – giving you the tools to grow your career while helping us grow as a company.

Who is Spector?

Spector was established in 2002 to deliver high-quality rapid response IT services to a market that was hungry for better service. We have always adopted a Win/Win ethos for our staff and clients and truly believe in the power of technology to ignite business success.

Today, our services have evolved to deliver market-leading solutions in cyber security, IT outsourcing and business continuity with a strong focus on IT Risk management.

What is Spector’s Vision?

While our core product is managing business technology, we believe that people come first. We help protect people and business technology using cutting edge technologies. This allows our clients to nurture their businesses and thrive without the fear of cyber-attack or operational downtime.

Whether it is client staff members with a simple issue or a business-critical issue for a CEO, we put ourselves in the shoes of that person and own that issue until the optimal outcome is achieved. It is this clarity of focus that drives our high client retention rates and attracts the right type of customer to us.

Responsibilities

• Support the commercial team and senior account managers in building and maintaining strong client relationships to drive retention and growth.
• Build rapport with clients, developing a clear understanding of their needs to ensure services and solutions consistently exceed expectations.
• Coordinate with technical teams to support the smooth delivery of equipment for our professional services team.
• Contribute to procurement activities, including sourcing, placing orders, and tracking deliveries to ensure timely fulfilment of client requirements.
• Assist with sales support tasks, including preparing proposals, presentations, and quotes, ensuring accuracy and professionalism.
• Participate in client onboarding, helping to deliver a seamless transition for new services or projects.
• Work with the commercial team to ensure service levels and commercial objectives are being met.
• Conduct White Space Analysis to identify opportunities for additional services or upgrades, sharing insights with senior account managers.
• Attend and minute Strategic Business Reviews and Account Management meetings, defining clear action points, creating proposals, and ensuring timely client follow-ups.
• Maintain an up-to-date and detailed understanding of client accounts to support sales initiatives and growth strategies.
• Keep accurate and current client records in CRM systems.
• Support the creation of client roadmaps and tracking of client delivery milestones.
• Engage in training and certifications related to supplier solutions to enhance your knowledge and commercial contribution.
• Opportunity to collaborate with our third-party marketing agency to plan, review, and deliver monthly marketing content.

Skills & Experience

• Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Detail-oriented with excellent organisational and multitasking abilities.
• Proficient in Microsoft Office Suite and CRM systems.
• A proactive, adaptable, and team-oriented attitude, with a strong desire to learn.
• Bachelor's degree in Liberal Arts, Business, or a related field (or equivalent experience).
• Experience in a customer facing role, account coordination, sales support, or procurement (experience in the IT or technology sector a plus).
• Knowledge of managed IT services, cloud solutions, or IT support is beneficial but not required.

The Package

• Salary: €32k p.a. with a €3k increase after 6 months (requires hitting key development milestones)
• Benefits: Health coverage, pension, company bonus scheme and 22 days leave.
• Development: Opportunities for professional development, training, and certifications.
• Culture: Supportive, collaborative, and growth-focused work environment.
• Flexibility: Hybrid or remote work options, depending on location.