Junior It Support Engineer

About the opportunity

This is an Auckland-based (CBD) opportunity with hybrid working.

• In Plexure we redefine the customer experience and drive results through personalized mobile marketing and next-generation loyalty programs for for household names such as McDonald's.
• Join a friendly and collaborative team of experienced IT Support Engineers. You will receive ongoing training and support to grow your skills and expertise. Work together to assist with any incident and service requests that relate to Plexure's internal IT systems.
• On a daily basis you`ll be working with internal stakeholders across the company to provide them with support on a wide variety of topics such as hardware and software maintenance, device troubleshooting, ensuring correct access and permissions are granted, as well as onboarding and offboarding employees.
• You will also be involved in security policies and processes maintenance, user guides documentation, and cloud infrastructure support.

What are we looking for?

• Bachelor's degree in computer science, information technology or another related field preferred.
• Basic understanding of Office 365 and computer software.
• Excellent communication and collaboration skills.
• Attention to detail and good organizational skills.
• Curiosity and eagerness to learn.

What is in it for you?

• A great opportunity to kick start your career in a supportive environment.
• Training and hands on experience across multiple domains - internal IT support, security, compliance, and cloud infrastructure.
• Dedicated coaching and mentoring to support your learning and growth - internal promotions are the norm!
• Free Udemy subscription – choose from 180,000 available courses online! We encourage you to complete any courses you are interested in during working hours
• Training budget - $ 2,000 yearly on top of salary to use towards upskilling yourself (certification, professional membership, conference, etc.)
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2.
• Fully paid life insurance and illness or injury income protection.
• Celebrate your birthday with an additional paid day off.
• New hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants.
• Mental health and wellness support such as EAP (Employee Assistance Program) and paid wellbeing days.
• Paid volunteering leave.
• A modern office with different work zones, a well-stocked kitchen, and a variety of social and team building activities.
• Discounted parking rates for 2 nearby parking garages in CBD.

About Plexure

• About Plexure: we are a cloud-first global SaaS company. We deliver an ambitious digital transformation program and drive results through personalized mobile marketing and next-generation loyalty programs for for household names such as McDonald's.
• Our in-house built cloud-based mobile engagement platform is used by 300+ million users in 60+ countries globally.
• Our culture: we offer the career guidance and care of a growing, established company coupled with diversity, challenge, and innovation excitement.