Junior Systems Administrator

Junior Systems Administrator

Location: Dundalk

About Us

GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, our open and trusting environment has created lasting relationships. GenetiQ's founders and many of our first team members are still a core part of the organisation. Our employees drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.

GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.

Scope of Role

The rewarding career you are looking for is at GenetiQ Software. If you enjoy working with technology and thrive in a hands-on, fast-paced environment, this role offers an excellent opportunity to build foundational IT skills while supporting core business systems.

As a Junior Systems Administrator within the Internal Systems Team, you will support the day-to-day operation, maintenance, and security of GenetiQ’s IT environment. You will gain exposure to a wide range of technologies including Microsoft 365, Windows devices, user access management, and core infrastructure.

Working under the guidance of senior Internal Systems staff, you will contribute to the delivery of reliable and secure IT services across the organisation, while developing the technical and professional capabilities required to progress within the Internal Systems function.

Responsibilities

The Junior Systems Administrator will support the Internal Systems Team in delivering high-quality IT services across the business. Your responsibilities will include assisting with user support, system administration tasks, and maintaining operational stability across core systems.

Key areas of responsibility include:

• Supporting user onboarding, offboarding, and access changes (joiners, movers, leavers)
• Managing user accounts, permissions, and groups within Active Directory / Entra ID
• Assisting with Microsoft 365 administration including mailboxes, licences, and access controls
• Providing end-user support for laptops, desktops, mobile devices, and peripherals
• Supporting device setup, provisioning, and configuration (e.g. Intune / Autopilot)
• Troubleshooting basic hardware, software, and connectivity issues, escalating where required
• Assisting with the maintenance of Windows servers, cloud services, and business systems
• Performing routine system checks, updates, and maintenance activities
• Supporting backup, monitoring, and basic security processes under supervision
• Following IT security policies and reporting potential risks or incidents
• Maintaining accurate IT documentation, asset registers, and user guides
• Contributing to continuous improvement of IT processes and standards

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

• A logical and structured approach to problem-solving with strong attention to detail
• Ability to troubleshoot technical issues and identify appropriate solutions
• Willingness to learn and develop new technical skills
• Ability to work both independently and collaboratively within a team
• Strong communication skills, with the ability to explain technical concepts in a clear and user-friendly way
• Good organisational skills and the ability to manage multiple tasks effectively
• A professional, reliable, and customer-focused approach

Preferred Qualifications and Experience

A person applying for this role must have:

• A qualification in IT, Computer Science, or a related discipline, or equivalent practical experience
• 1 year + experience in an IT support, helpdesk, or technical environment
• Experience in any of the following is desirable but not essential, as training will be provided:
• Active Directory and/or Entra ID
• Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint)
• Device management tools such as Intune
• Basic networking concepts (DNS, DHCP, IP addressing)
• Windows 10/11 environments and basic Windows Server exposure
• IT ticketing or ITSM systems
• Awareness of IT security best practices

Relevant certifications (or working towards) are advantageous, for example:

• Microsoft Fundamentals (MS-900, AZ-900)
• CompTIA A+ or Network+

Benefits and Culture

Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

As noted, our employees drive our culture. Our iSocial group organises a number of GenetiQ social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.

In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:

• Healthcare:
  Your health and well-being matter to us. GenetiQ offers private healthcare to its employees.
• Flexibility:
  Our flexible working plan helps employees to manage a better work-life balance.
• Pension Plan: GenetiQ contributes a % of an employees salary, helping them plan for the future.
• Exercise Reimbursement:
  Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
• Holidays:
  GenetiQ offers 25 days of paid leave, plus statutory bank holidays.