Kaihoahoa Wheako Kaipakihi, Associate Experience Designer

Company Description

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

Job Description

The Digital team create and deliver the digital experience of Ampol Group's brands to power better journeys for our customers. We unify customer experience across physical and digital channels, build and deliver products where technology meets our customers across web, app, and retail.

The Associate Experience Designer role working as a apart of the broader Design team, with a focus on customer research and communicating customer insights internally. You’ll be collaborating closely with web developers, product managers, business analysts, and content designers to craft seamless, user-focused experiences. You’ll contribute design thinking across the product lifecycle, helping teams bridge the gap between business goals and user needs

You will have the opportunity to:

• Work closely with internal system users and other creatives to bring ideas to life through facilitated workshops, ideation sessions, and co-design activities.
• Create customer journey maps and service blueprints to ensure all design efforts are grounded in customer insight and business strategy.
• Applying design thinking methodologies and leading user research initiatives to identify customer pain points, needs, and opportunities across digital touchpoints.
• Advocate for customer empathy at every stage of the design process, using qualitative and quantitative research to guide design decisions and improve usability.
• Collaborate with the Web and Product teams to align user experience with product goals, ensuring that solutions are not only desirable but also feasible and viable.
• Iterating on design solutions based on user testing, stakeholder feedback, and data analytics to deliver accessible, inclusive, and high-performing digital experiences.

Qualifications

What you’ll bring to Z:

• Experience in a UX or UXR role, ideally within an agile, digital focus organisation.
• Familiar with human-centred design, and experience apply HCD thinking to digital products
• Experience in planning and conducting user research, usability testing, and translating insights into actionable design improvements.
• Strong communication and relationship management skills, with the ability to influence both internal and external stakeholders.
• An understanding of customer empathy and the role it plays in creating meaningful, accessible user experiences.

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Information

What we can offer you:

• A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
• Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $92K to $110k per annum, plus 10% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!