Kam - M&E Group Travel - Mumbai

Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

What you will be doing:

• Managing Corporate Accounts: Build strong relationships with our corporate clients. Need to understand their commercial, contract terms, and group travel business volume to tailor our services effectively.
• Client Meetings: Regular meetings with our corporate clients. Understand their business and travel patterns while discussing future group travel plans and any requirements they have. Push for cross-selling opportunities during these discussions. Take feedback on past group trave and if any gap immediately work and fix the same
• Payment Follow-Ups: Ensure timely payment from corporate clients. This includes sharing billing details, following up for payments as per our contracts, and coordinating with the accounts team for fund settlements.
• Client Satisfaction: Ensuring client satisfaction with our services is paramount. We need to collect feedback post-departure to assess our service levels and identify any areas for improvement. Personally taking care of VIP’s travel arrangement
• Collaboration with Air Team & Other Stake holder: Work closely with our Air team and other stakeholders to ensure smooth transactions, including group procurement, ticketing, and timely billing. Any cross-sell opportunities should also be managed efficiently.
• Relationship & Brand Visibility: Represent FCM Meetings & Events at industry events, trade shows, networking functions, and client meetings to enhance brand visibility and build strategic relationships, Showcase our product & performance in group travel and give confident to corporate on our group travel.
• New Business Development: Actively pursuing new business opportunities in the market. This involves discussing commercials with potential clients and bringing them on board. Preparing strategies for acquiring new business, Leveraging our internal networks within FCTG can help to generate leads and uncover new cross-sell opportunities to support broader business acquisition goals.
• Strategic Planning: Scheduling weekly meetings with relevant stakeholders to discuss performance and future planning. Monitor and analyze industry trends, competitor activities, and market intelligence to refine our sales strategies and customer engagement approaches.
• Records: Maintain accurate and up-to-date records of sales activity, pipeline status, and client communications using relevant CRM systems and Manual excel sheet (DSR)

What you will bring to the role

• Demonstrated sales skills in the same or a similar role - with a preference for someone with group travel experience
• Strong understanding of group air quoting and supplier contracts
• Experience working with internal handover workflows
• MICE product knowledge in key regions
• Familiarity with Salesforce and quoting tools

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

#LI-JM1#FCMIN#LI-Onsite