Kannada & Gujarati -Customer Service Executive

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of Job TItle: Customer Care Executive: Kannada & Gujarati

Location: Noida, Sector-57 (Work from office)

Experience: 06 months of experience (Voice/Non-Vpice)

Shift Timings:

6 AM-12 AM (Any 9-hour shift) for both Males & Females

Mandatory Language: Kannada (02-positions) & (Gujarati-05 positions)

Job Responsibilities

• Handle customer interactions in a professional manner
• Resolve customer queries, complaints, and service requests within defined SLAs
• Provide accurate information about products, services, policies, and procedures
• Maintain high levels of customer satisfaction through effective communication and problem-solving
• Document customer interactions, transactions, and follow-ups in CRM systems
• Escalate unresolved issues to the appropriate internal teams as per process guidelines
• Adhere to quality standards, compliance requirements, and company policies
• Meet individual and team performance metrics such as AHT, CSAT, FCR, and productivity targets
• Handle customer objections, de-escalate irate callers, and ensure positive resolution
• Stay updated with process changes, product updates, and training modules
• Work collaboratively with team members, supervisors, and quality teams
• Maintain confidentiality and data security at all times

Send your CVs directly to hr@basebiz.in with "Kannada/ Gujarati CSE" as subject

Job Types: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• In how many days can you join, if selected?
• Apply only if you can appear for a Walk-in interview at Noida Sector-57.
• Are you fluent in Gujarati?
• Are you fluent in Kannada?
• How much experience do you have in the BPO Voice process?
• When can you attend the walk-in interview (Monday to Saturday- 12 PM to 5 PM). Mention the date and time
• There are no Online or Virtual interviews. Do not apply if you cannot attend a walk-in interview.
• The offer letter will be issued on the same date as the interview, if selected
• The maximum salary is 28000 per month Only. Do not apply if you are looking for more than 28000
• This is a 100% work from office role. Not a remote job

Work Location: In person