Key Account Manager See M/W/D

Your responsibilities:

• You will be responsible for managing and developing assigned Key Accounts, and the complex external and internal relationships necessary to do so. In addition, you will run a planning of target customers.
• You serve as a central contact for the customer’s Southeast Europe Organization, develop and maintain strategic relationships with those responsible for logistics and procurement.
• You will conduct regular customer meetings and drive strategy mapping, account penetration, business improvement initiatives.
• You will be responsible for establishing of a functional and operational Account Team in the respective countries of Southeast Europe.
• You will lead and coordinate the annual Budget- und development planning process for your assigned Customers.
• You will work closely with all pertinent internal business units and country organizations to ensure aligned business development, consistent service and growth.
• You will coordinate tender planning and all related activities to ensure execution and implementation by the organization.
• You ensure complete documentation of relevant information in our internal CRM-System by documenting progress, opportunities and all account-related activities.
• You identify and support key customers with a focus on our solutions in the cluster of Southeast Europe with the goal of strengthening the existing and developing new business.
• You will work closely with the respective Vertical Market Head and also interact with all DB schenker business units such as Land Transport, Air Freight, Ocean Freight & Contract Logistics. as well as projects and fairs.
• You will run a planning of target customers, allocating customers and coordinating the preparation of budgets for the assigned customer portfolio across the whole cluster
• You will work closely with the business unit managers and tender management to win new customers
• You will create and align Development Plans per account with the business units to align on joint targets and commitment
• You communicate with colleagues across the whole DB Schenker organization that work on the key accounts where you are in the overall lead or where you are part of a KAM Team (e.g. for Corporate / Regional/National Accounts)
• You keep track of your key accounts by documenting progress, opportunities and general account related activities in our internal CRM system.
• You observe customer activities and can therefore identify need for action and implement measures
• You will have the development and budget responsibility of the assigned accounts across the whole cluster
• Traveling across the cluster to secure sufficient management and development attention towards the assigned customers
• Profound escalation capabilities towards management in case of chances and risks with the accounts

Your profile:

• Strong Key Account Management skills are required to establish strategy and direction, including developing a vision for future business with the accounts, developing strategies to drive changes required to achieve the vision.
• Several years of professional experience in Key Account Management across several modes of transport, Contract Logistics and in the support of major customers
• Ideally completed studies with focus on transport and logistics or sales
• Strong English language skills, additional languages are of advantage
• Very good MS Office skills (Outlook, Excel, PowerPoint…)
• Strong analytical skills & problem-solving capabilities
• Self-motivated, able to work independently as well as strong team player
• Active listener and excellent communicator/facilitator/presenter
• Consumer & Retail background is an advantage
• Willingness to Travel