L2 Technical Support Analyst Fbgiu - Simphony/R&A

Oracle is a technology leader that’s changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service. You will work as part of the L2 Technical team providing solutions and support to our existing and new customer base across a variety of products.

Why work at Oracle

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
An inclusive culture that celebrates what makes you unique

What you’ll do

We need you to understand and have previous experience with operating systems, hardware, software, networks, and how they work together. You’ll support our customers with technical and non-technical issues across a variety of products including Simphony, Reporting & Analytics, Payments and other back of house products.

• Answer hospitality support calls and queries
• Provide solutions to customers on more complex issues.
• Work with our L3 Team and AMS Teams
• Resolve issues in real-time where possible.
• Manage escalations and advise our teams on customer issues.
• Update cases in our customer database.
• Communicate case progress to customers.
• Meet or exceed individual and company targets
Work Mon-Fri 13.00-22.00pm GMT or Tues-Sat 13.00-22.00 GMT (subject to change)

We also use…

• MSQL and DBisql
• Payments
• Materials Control
MyInventory

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/

#LI-AM3

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer