L3 M365 Sme

VN186

Bengaluru

India

Global Delivery

Full-Time

We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure

As part of a new project supported by our Bangalore team this role will provide L3 support and subject-matter expertise for M365 productivity services and AI-enabled colleague productivity tooling where in scope.

Provide escalation support for M365 platform issues impacting colleagues.

Support Teams, Exchange, SharePoint, OneDrive and collaboration service issues where in scope.

Monitor M365 service health, roadmap items and change impacts where agreed.

Support Copilot / AI productivity tooling where licensed, approved and operationally in scope.

Provide technical guidance to L1, L2 and Tech Bar teams for M365 and AI-related issues.

Support knowledge creation for common M365, collaboration and AI-assist issues.

Assist with release impact assessment and operational readiness for new M365 features. Coordinate with retained teams and Microsoft where required.

Strong M365 administration and support experience.

Teams, Exchange Online, SharePoint, OneDrive and collaboration tooling.

Awareness of Copilot / AI productivity tooling and governance considerations.

ServiceNow and ITSM process awareness.

Ability to translate platform changes into operational support guidance

Undergraduate degree / Postgraduate or equivalent experience

Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!

Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact recruitment@systaltech.com.