Launch Program Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, the
Global Engineering Services and Security Launch Team needs talented, bright, innovative and driven leaders.
The key to this mission is strategic, large scale project management initiatives that will allow us
to scale our organization for the future in an extraordinary manner. The Launch team is seeking a
qualified candidate to solve the complex challenges of progressive innovation to drive
efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program
Manager with proven program management experience and a strong track record of delivering
results to own and execute highly strategic launches, in addition to driving multiple complex
projects across one or more programs. If you are looking for an environment where you can
drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to
join a rapidly growing team within Amazon!

The Team: Have you ever had an opportunity to be a member of a team that is tasked with
solving a huge customer need through disruptive, innovative technology, reinventing an
industry? You can expect all the challenges and benefits of a high-profile business: wide-open
space for process improvement and innovation, and a high caliber, high performance team,
within a fast-paced environment. This role will require a willingness to dive deep into the details,
proactively solve problems, leverage thorough judgment and intuitive thinking to strategically
grow a program and always obsess over customers. Everyone on the team wears multiple hats,
however ownership of the customer experience is always prioritized!

As a Launch Program Manager, you will work with and influence numerous cross-functional
stakeholders both inside and outside of Global Engineering Services and Security (GESS) with a direct impact
to our internal customers in operations. This role calls for an individual who is proficient in
continuous improvement and is experienced in strategically developing processes and
mechanisms to achieve business goals.

Key job responsibilities

• Gain trust and consistently delivers results

• Think Big and develop new ideas, while simultaneously nurture new ideas and apply high standards to weed out those that are least valuable

• Work backwards from the customer to scope and define program requirements and critical milestones

• Work autonomously on new or ambiguous initiatives and understand how to create scalable solutions in a rapidly evolving and changing landscape

• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups

• Manage multiple projects with competing deadlines whilst maintaining a customer focus

• Own an entire site type program and/or will oversee the launch of multiple sites while

driving program level projects

• Optimize cross-team processes that improve team efficacy and delivery

• Take ownership and accountability for programs through high-level decision making that considers risks and future outcomes

• Dive into the details and leverage high judgment and gut instinct

• Develop new programs and create roadmaps, lead multiple high profile meetings to align project requirements and collaborate seamlessly with stakeholders and business groups

A day in the life

• Managing the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success

• Managing day-to-day relationships with multiple site types.

• Coordinating GESS and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings to achieve operational success

• Deep diving existing processes to identify defects or opportunities for process improvements

• Compiling, managing, and reporting on project metrics

• Driving multiple projects to optimize, standardize, and/or improve processes

This role requires extensive travel, up to 75%