Lead Ambassador

Lead Ambassador

Red Barn Winery, Oliver, B.C.

At Red Barn Winery, part of the Iconic Wineries of British Columbia, we are dedicated to crafting memorable guest experiences that reflect our passion for wine, hospitality, and connection. Our team delivers exceptional service in a welcoming environment, where every interaction reflects the artistry and excellence behind our wines.

Position Overview

We are seeking a Lead Ambassador to join our team at Red Barn Winery. This role combines hospitality, sales, and leadership in support of our Guest Experience (GE) Manager. The Lead Ambassador will act as a team captain and liaison, ensuring smooth daily operations, motivating colleagues, and stepping in as a leader when needed. The ideal candidate is confident, proactive, and service-driven, with the ability to inspire both guests and team members alike.

Key Responsibilities

• Deliver exceptional guest experiences through warm hospitality, storytelling, and service at the tasting bar and tableside.
• Lead by example on the floor, supporting and motivating the ambassador team.
• Act as a liaison to the GE Manager, providing day-to-day guidance and stepping in to assist with leadership responsibilities when needed.
• Drive wine sales and wine club growth through effective guest engagement, relationship-building, and confident communication.
• Support Wine Club administration, including outreach, processing, and assisting members with their needs.
• Utilize winery systems including C7 and TOCK to manage reservations, guest flows, and sales.
• Maintain high standards of service, presentation, and professionalism across all touchpoints.
• Proactively anticipate needs, take initiative, and require little direction to manage tasks effectively.
• Embody a “service heart” by creating memorable, meaningful guest interactions that reflect the values of Red Barn Winery.

Qualifications & Experience

• Previous experience in hospitality, tasting rooms, or retail service (wine industry experience an asset).
• Familiarity with C7 and TOCK platforms preferred.
• Proven ability to drive sales and Wine Club sign-ups through confident, guest-centered interactions.
• Demonstrated leadership potential with experience in team captain, lead, or entry-level supervisory roles.
• Strong organizational and problem-solving skills; able to adapt and take charge in dynamic situations.
• Excellent communication skills and the ability to build positive relationships with guests, members, and team members.
• Self-motivated, proactive, and confident working independently while supporting team goals.
• Passion for wine, hospitality, and delivering exceptional guest experiences.

What we offer

• Wage is $25/ hour
• Opportunity to work in a dynamic, supportive, and inspiring environment within one of British Columbia’s most iconic winery families.
• Be part of a team that values leadership growth, collaboration, and delivering experiences that go beyond the expected.
• Competitive compensation, employee wine allowance, and professional development opportunities.

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada. We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

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At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.