Lead Avl Installation Technician

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About MediaNet AV

MediaNet AV is a dynamic and innovative company delivering excellence in professional audio, video, and lighting solutions. Formerly known as AAA Sound & Video, our reputation is built on integrity, creativity, and technical excellence. We take pride in our collaborative and growth-oriented environment, where each team member is empowered to succeed and contribute meaningfully.

From design and integration to customer training and ongoing support, MediaNet AV is committed to raising the standard for AV solutions. Join us to be part of a dedicated team shaping the future of audio-visual technology across houses of worship, corporate environments, and performance venues.

Role Overview

The Lead Installation Technician is responsible for overseeing AV installation projects from pre-site review through post-installation support. This role requires technical expertise, leadership skills, and a client-focused mindset. You'll play a key role in ensuring successful integration of systems and exceptional customer experiences.

Key ResponsibilitiesInstallation & System Prep

• Conduct pre-installation site assessments to inform training and design documentation.
• Review system designs and Statements of Work (SOWs) for project readiness.
• Assist with cable scheduling and layout planning.
• Perform safe rigging of AV equipment: speakers, displays, projectors, LED and projection screens.
• Execute cable termination (BNC, XLR, RJ45, coaxial, network, and speaker cables)

Q-SYS System Design

• Review and develop Q-SYS or Extron system designs.
• Ensure Q-SYS or Extron component integration aligns with system architecture and customer needs.

Design Review & Documentation

• Conduct in-depth reviews of AV system designs to confirm accuracy and viability.
• Create clear schematics and cable schedules.
• Maintain and submit all required documentation and final system diagrams post-installation.

Customer Training & Support

• Provide comprehensive customer training post-installation.
• Develop training checklists and troubleshooting guides tailored to end users and volunteers.
• Respond promptly to customer inquiries (calls same-day when possible; emails within 24 hours).
• Support service technicians on complex service calls as needed.

Service Calls & Support

• Respond promptly to service call requests, prioritizing critical environments such as churches and corporate boardrooms.
• Diagnose, troubleshoot, and resolve AV system issues both on-site and remotely.
• Document all service activities, resolutions, and follow-ups.
• Communicate clearly with clients about system performance and next steps.
• Collaborate with Project Manager and support staff to escalate and resolve issues effectively.
• Maintain service vehicle readiness with tools, diagnostic gear, and spare components.
• Perform preventative maintenance and offer recommendations during service visits.

Post-Installation Duties

• Finalize and deliver accurate schematics and cable schedules for customer reference.
• Ensure documentation is complete and up to date.

Personal and Professional Growth

• Set monthly and annual goals for technical and professional development.
• Stay current with emerging AV technologies and best practices.

Additional Responsibilities

• Perform other duties as assigned by the Project Manager or Owner.

Reporting Structure

This position reports directly to the Project Manager.

Qualifications

• Proven hands-on AV installation experience.
• Strong working knowledge of Q-SYS, Extron and IP-based AV systems.
• Expertise in cable termination, rigging safety, and system troubleshooting.
• Ability to work independently and as part of a collaborative team.
• Excellent communication and client service skills.
• Attention to detail and a proactive work ethic.

Benefits

MediaNet AV offers a competitive compensation package, including:

• Competitive Salary
• 401(k) Plan with Company Match
• Health, Dental, and Vision Insurance
• Cell Phone Allowance
• Company-Provided Laptop
• Paid Time Off & Holiday Pay
• Ongoing Training and Professional Development Opportunities

Ready to Apply?

If you're passionate about AV technology and want to make a meaningful impact in a forward-thinking company, apply now to join the MediaNet AV team in Rochester, NY.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Rochester, NY 14611 (Required)

Ability to Relocate:

• Rochester, NY 14611: Relocate before starting work (Required)

Work Location: In person