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Lead Implementation Consultant

Posted on Dec. 10, 2024

Milano, Italy
No Salary information.

Full Time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way

Job Description

The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

Meet our Professional Services Team!

Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

What You'll Do

Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

What Are Your Responsibilities

Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
Provide social insights and recommendations to support clients’ business practices
Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
Responsible for identification and inventory of customer process pain points and gaps in best practices
Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
Ensure that all client users are trained and educated properly and in a timely fashion
Establish a relationship built on trust with every client champion
Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
Assist the Sales Team in supporting new business growth
Identify, design and develop practice assets, blogs, and participate and present in industry events
Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

Who You Are & What Makes You Qualified

Experience in enterprise software, digital, or social account management or implementation
Fluency in Italian and English essential + Spanish or German or French advantageous
Experience designing and implementing technology-enabled business solutions for clients
Prior consulting experience or experience in larger enterprise environments
Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
Ability to motivate and focus resources with or without a direct reporting relationship
Demonstrate experience and a passion for the social media technology universe
Enthusiastic, professional, with a focus on customer success
Excellent listening skills to fully understand the customer requirements and pain points
Passion for solving client challenges and commitment to client delight
Strong oral and written communication skills, including presentation skills
Ability to solve problems with keen instincts and organizational experience
Strong knowledge of software development life cycles, web technologies, web development processes
Ability to travel up to 30% on an annual basis

You know You're Successful if….

Able to adapt and operate effectively in ambiguous or rapidly changing environments
Ability to work both independently and as part of a team
Capable to work effectively under tight deadlines and juggle several assignments simultaneously

Approach work with creativity, self-confidence, and flexibility

Why You'll Love Sprinklr:

We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint.
We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry.
We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we’re not just saying that—Forrester Wave said it for us! As such, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to

https://sprinklrbenefits.com/

to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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