Lead, Practical Support Services

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About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.

About the team/About the role:

The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer, so that no-one needs to face cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions.

The Practical Support Services team provides support to people affected by cancer, ensuring practical needs are met throughout their cancer trajectory. The services offered include pro bono legal, workplace and financial planning advice, transport and accommodation to treatment and financial counselling and capability support.

The key purpose of the Lead, Practical Support Services is to Lead the delivery of practical support (T2T, Accommodation Hardship, Home Help) and in collaboration with the Lead, Legal & Financial Support Services, ensure effective and efficient delivery of services that meet the practical, legal and financial needs of people affected by cancer

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award as well as Xref “Best Workplace” in 2025.
• A balanced organisational approach to WFH and office.
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness.

Key responsibilities of the role:

• Oversee the delivery of practical support services, including Accommodation Hardship, Home Help, and Transport to Treatment to ensure timely, holistic, high quality client experiences, delivering the greatest impact to those in greatest need.
• Lead and cultivate a high performing team, creating a collaborative and supportive work environment that promotes employee and volunteer growth, engagement, and satisfaction.
• Lead on service reporting, including regularly monitoring service data and trends to make evidence-based service decisions and changes, and oversee service expenditure budget and grant funding.
• Lead strategic initiatives to enable continuous improvement of the services in line with operational demand, ensure long-term sustainability and scalability of services, and contribute to the organisation’s strategic priorities.
• Work collaboratively with CISS Leads to ensure seamless integration of service delivery for clients and operational efficiency.

About you:

Essential:

• Demonstrated track record of successfully managing and developing high-performing and engaged client-facing employees who work both in-office and remotely.
• Experience in implementing, monitoring and improving support services for disadvantaged clients.
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and work in a collaborative, cross functional way with key internal and external stakeholders to achieve improved outcomes for clients.
• Strong level of experience in leading, championing, and adapting to change.
• Experience working with clients who are vulnerable, disadvantaged or have high levels of distress, and ability to maintain strong professional boundaries.
• Experience in process optimisation and a passion for delivering high quality client experiences and client satisfaction.

Desirable:

• An understanding of the needs of people affected by cancer and the oncology health setting and experience working with people affected by cancer or providing support services to vulnerable clients.

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au.

Apply online by visiting our website directly, copying the following link www.cancercouncil.com.au/jobs then click on the role title and submit your cover letter and resume.

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