Lead Radiology Support Specialist: Radiology

The Lead Radiology Support Specialist supports Akron Children’s commitment to efficient, patient-centered care by guiding the clerical operations within the Radiology department. This role fosters collaboration, service excellence, and team development while ensuring consistent, high-quality support across scheduling, check-in, and imaging coordination.

• Oversees daily workflow and staffing for the Radiology Clerical team to ensure timely patient care and excellent customer service, under the direction of the department supervisor.
• Serves as a working lead and role model across clerical functions, including Radiology Files, Scheduling, and Front Desk operations.
• Acts as liaison with the IS Radio-Informatics team, supporting system use, troubleshooting, and data quality.
• Coordinates staff coverage for call-offs, breaks, and schedule gaps, and adjusts staffing based on volume and operational needs.
• Performs hands-on clerical duties in systems such as Epic, RIS, and PACS to support departmental workflow.
• Provides orientation, training, and coaching for new hires, technologists, students, and clerical staff.
• Delivers exceptional customer service and serves as a role model for professionalism and service recovery in high-stress environments.
• Communicates and collaborates effectively with clinicians, physicians, radiology technologists, and hospital departments.
• Contributes to performance feedback and annual evaluations for clerical team members.
• Assumes leadership responsibilities in the absence of the supervisor and supports ongoing improvement initiatives.
• Other duties as required.

Technical Expertise

• Proficiency with hospital systems including Epic, RIS, and PACS required
• Experience in either radiology scheduling or technical platforms (IS, IT, PACS) required
• Ability to multitask, prioritize, and maintain accuracy in a high-volume environment
• Strong customer service and communication skills, including telephone etiquette and conflict resolution
• Demonstrated ability to troubleshoot issues and independently problem-solve
• Familiarity with medical terminology and anatomy required
• Experience working collaboratively across multiple departments and levels of staff

Education and Experience

• High school diploma or equivalent required
• Minimum of one (1) year of experience in scheduling, registration, or customer service using phones and computers required
• Healthcare or medical experience required; radiology experience preferred
• One years of experience in a lead, coordinator, or supervisory role preferred
• Experience in Radiology Files or PACS strongly preferred
• Graduate of an AMA-approved School of Radiologic Technology preferred but not required