Lead Server

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Maintain food handlers permit.
• Maintain any other certifications as required by state or provincial regulations.
• Ability to remain calm when confronted with angry guests.
• Ability to operate P.O.S. computer, make correct change, process credit card transactions and balance at the end of shift.

Essential Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Responsibilities for Lunch and Dinner:

Ø Assure menu holders are clean, correct menu is in menu holders, and placed on table.

Ø Set tables for next meal.

Ø Assist with bussing tables after first course served and at end of meal.

Ø Clean and sanitize tables and chairs.

Ø Sanitize placemats and set on tables.

Ø Spot clean and vacuum carpet.

Ø Clean table and chair legs (monthly).

Ø Prepare server station for lunch and supper.

Ø Serve fresh bread in basket per assigned meal.

• Serve lunch and dinner

Ø Greet residents (and visitors if applicable) at table before taking orders or serving.

Ø Politely and efficiently take meal orders and deliver them to kitchen.

Ø Assure adaptive equipment is present for residents who require it.

Ø Serve beverages, cereals, soups, salads, meals, and desserts.

• Complete side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
• Perform housekeeping and laundry duties as assigned.

• Adhere to all community policies and procedures.
• Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
• Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
• Promote resident advocacy and demonstrate excellent customer service skills.
• Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
• Represent the community in the community at large in a professional, courteous, and friendly manner.
• Demonstrate ability to perform duties under time constraints and deadlines.
• Attend education and training classes as required by state or provincial regulations.
• Perform other duties as assigned.