Lead Software Developer - Internal Tools & Infrastructure

Mission of the Role: This role will lead the development team by gaining a deep understanding of our infrastructure and DevOps processes. Drive scalable, high-quality solutions with a keen eye for detail, ensuring robust, implementation across the product lifecycle.

Important Note on AI: With all the hype in AI these days and everyone mentioning the word, it’s hard to tell where you see more extensive use of AI that goes beyond just superficial application. With the responsibilities you see here, it’s likely that, especially in your role, AI touches every aspect. The technology makes so many things possible that we use it because it truly makes things better, and some things possible where it wasn’t before. We don’t just speak about AI, we have internal apps such as Madison, our customer support AI that heavily uses LLMs to tackle 75% of our tickets, with more tools to come in the pipeline.

Key Responsibilities:

• Infrastructure Enhancements: Maintaining as well as adding new functionality and features to our existing infrastructure to support new initiatives
• System Integrations: Integrating new services and features that our company decide to use/purchase such as new payment processors and other third party tools
  
• Internal Tools Development: The design and development of new internal tools that help the different teams to:
  • achieve new capabilities that they couldn’t do before
  • reduce time and effort required so they can focus on higher-impact decisions
• Cross-Functional Collaboration: Work closely with Product Management, UX/UI, Marketing and other teams to define and implement new features that directly support business outcomes.
• Mentoring: Lead the technical execution of projects that require our more junior developers - delegating them correctly and guiding through to completion (mostly hands off except the start and end). Reviewing code from your junior counterparts to help them improve and ensure good implementation with best practices

Key Skills Required:

• Minimum of 4 years’ experience in web development. While specific programming languages are becoming less critical with AI tools in play, familiarity with Node.js, PHP, Laravel, MySQL, or JavaScript is a definite advantage.
• Strong problem-solving abilities – we’d love to hear real examples of complex challenges you’ve tackled and the solutions you implemented.
• A bachelor’s degree in Computer Science, Software Engineering, or a related field is a bonus.
• Experience with AWS is a plus, but not a dealbreaker – we believe it’s a skill you can pick up along the way.

Working environment:

This is a hybrid position, with 3 fixed days working from the office each week.

Many of the projects, especially with AI today, can be executed as a single engineer, removing the need for communication overhead and too many meetings. Of course, you will have the team to brainstorm and have the support at every point.

We already heavily use AI in our development, and you will be exposed to that a lot, as well as actually using it in the tools we develop. Many tools we’ve developed in the last year have either been impractical at this quality within the time it took to develop, or functionally impossible prior to AI. As long as a new tool (including models) are out and better, we can start using it immediately.