Lead Systems Analyst

Job Description Summary

Responsible for supporting all software products used within Casino Operations, including troubleshooting, user management, and customization. Executes work associated with project plans created by Director Casino IT Operations for upgrading or enhancing systems.

Essential Duties and Responsibilities (other duties may be assigned)

• Providing overall technical guidance, leadership, and solid execution of expectation to internal technical design as relates to Business Intelligence projects.
• Analyzes and defines user requirements and translates them into clear and concise system requirements.
• Collaborates with project teams to ensure continuity and traceability across requirements, design, and testing.
• Reviews test and implementation plans and coordinates and supports user acceptance testing.
• Reviews system procedures, guidelines and technical documentation of new systems.
• Foster and maintains effective collaborative relationships with business units and technical staff.
• Maintain expert level of business functional knowledge and current automated technologies.
• Initiates and supports process improvement efforts to improve the quality and value of BSA contributions and deliverables.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None

Education and/or Experience

• High School Diploma or G.E.D with a preference for a Bachelor’s Degree in Business or Information Technology.
• Must have knowledge of industry related software, including InfoGenesis, OPERA, Berg Systems, Spa Systems, WSS Web Booking, IGT Advantage Patron Management, Crystal Reports and EZ-Pay.
• 3 or more years’ experience working in a hospitality-related position is strongly preferred.
• Must have excellent communication skills, good organizational skills as well as interpersonal skills.
• Ability to work in team in diverse/ multiple stakeholder environment
• Exposure to large, complex, IT projects.
• Demonstrated analytical skills, including aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.
• Interpersonal/relationship building skills with technical and business personnel.
• System savvy – e.g., knowledge of collection software applications, ability to analyze data through SQL, queries or other such tools, awareness of computer technologies and interface techniques.
• Ability to manage work to fixed deadlines, and transparently and consistently report on work progress.
• Exposure to databases
• Exposure to reporting tools
• Exposure to data manipulating techniques

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.