Learner Support Executive

Tailor Your Resume for this Job

We are looking for a proactive and student-focused Learner Support Executive to assist learners throughout their academic journey. The role involves guiding students, resolving queries, providing program-related information, and ensuring a smooth learning experience.

Key Responsibilities

• Assist learners with course details, schedules, and platform navigation.
• Handle student queries via phone, WhatsApp, email, and chat.
• Maintain regular follow-up with learners to ensure engagement and satisfaction.
• Coordinate with internal teams to resolve academic or technical issues.
• Update and maintain learner records in the CRM system.
• Provide orientation, reminders, and ongoing support throughout the program.
• Ensure high-quality service and timely response to all learner needs.

Required Skills

• Strong communication and interpersonal skills.
• Good problem-solving ability and patience while handling queries.
• Basic computer knowledge and familiarity with CRM or similar tools.
• Ability to multitask and work in a fast-paced environment.
• Customer/Student support experience is an added advantage.

Qualifications

• Any degree.
• Freshers or experienced candidates can apply.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Work from home

Work Location: Remote