Learning Experience Designer, Data Center Learning

DESCRIPTION

In this role, you will design and develop learning experiences that directly support the growth and success of Amazon's global data center workforce. You will work backwards from the needs of our learners from Day 1 onboarding through career development to deliver thoughtful, effective, and engaging training solutions. This is a full-time (five day) office position.

Key job responsibilities
Partner with subject matter experts (SMEs), Program Managers, and business stakeholders to analyze learning needs and design solutions that drive measurable behavior change.

Design and develop a variety of learning formats including web-based training, instructor-led training, job aids, how-to videos, and hands-on practical assessments.

Apply Agile and ADDIE methodologies to manage the full content development lifecycle, from analysis and design through development, implementation, and evaluation.

Translate complex technical data center concepts into clear, accessible learning content for a diverse, global audience.

Collaborate with the Full Time Training (FTT) team, Learning Advocate community, including Subject Matter Experts (SMEs) and Checklist Validators, to ensure content accuracy and quality.

Use data and learner feedback to continuously improve existing content and identify gaps in the learning portfolio.

Support the self-service content development mechanism by coaching SMEs through the LXD process and workflow.

Manage multiple concurrent projects across the full development lifecycle, tracking progress, communicating status to stakeholders, and delivering quality content on time and within scope.

Apply AI-assisted design tools and workflows to accelerate content development, improve personalization, and enhance the overall learner experience.

Create visually compelling learning assets, including graphics, illustrations, and multimedia elements, that reinforce learning objectives and engage a global audience

A day in the life
Your day starts catching up on emails, Slacks, and tickets that came up overnight. Once you ensure nothing is on fire, you plan your day. Craft a to-do list, and figure out your focus time blocks. This is when you can push forward on your sprint deliverables, designing graphics, editing video, drafting interactions, or evaluating your existing training solutions through feedback and metrics. Or, you dedicate some time to your stretch project, figuring out a new feature or strategy for the team. The day is split between balancing commitments for meetings, documentation, and tickets, with focused design work in a wide array of methodologies and modalities.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification, and career development pathways to all new and existing data center employees worldwide. Our team is constantly looking to optimize the holistic experience and provide our operations teams with a work-ready workforce.

BASIC QUALIFICATIONS

• Experience designing and developing training materials in all modalities including ILT, e-learning and video
• Experience communicating complex concepts clearly and persuasively to different audiences
• Experience with project management
• Experience using data and metrics to drive improvements
• 3+ years of experience in instructional design, learning experience design, or a related field

PREFERRED QUALIFICATIONS

• Experience with Learning Management Systems (LMS) administration and reporting
• Experience in delivering design solutions as a UX designer or interaction designer
• Knowledge of general AI tools
• Experience in front-end web development

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.