Leasing Agent / Community Director

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Overview

We’re looking for a friendly, organized, and community-focused individual to join our team as a Leasing Agent / Community Director. This role is the first point of contact for prospective and current residents. You’ll be the welcoming face of the building, the problem-solver, and the one who ensures our residents feel at home.

If you love connecting with people, take pride in your work, and enjoy creating positive resident experiences, this may be the perfect fit for you.

What You’ll Do

Leasing & Customer Experience

• Welcome, qualify, and tour prospective renters through available suites and amenities
• Respond promptly to phone, email, and walk-in inquiries
• Clearly explain rental rates, lease terms, and building policies
• Prepare and post online listings, marketing materials, and ads
• Track leads, showings, and leasing activity

Move-In / Move-Out & Tenant Support

• Process rental applications, reference checks, and screening
• Prepare lease documents, renewals, and amendments
• Assist tenants through move-in and move-out processes
• Maintain organized tenant files and leasing records
• Assist with general tenant inquiries and escalate when needed

Property & Operational Support

• Conduct unit and property condition checks to ensure suites are ready for viewing
• Coordinate with maintenance to ensure timely suite turn-over
• Maintain accurate occupancy and leasing reports
• Support rent collection and follow-ups as directed

Compliance & Professionalism

• Follow all applicable tenancy legislation and fair housing practices
• Represent the property and management team with professionalism and care

What You Bring

• Experience in residential leasing, real estate, hospitality, or customer service (preferred)
• Strong communication and relationship-building skills
• Confidence in sales-style conversations and guiding decisions
• High attention to detail and strong organization skills
• Comfortable working independently and as part of a team
• Ability to work occasional evenings/weekends as needed for showings

What We Offer

• $25.00/hour (approx. $52,000 annually) + leasing commission structure
• Opportunities for training and professional development
• Paid vacation and holidays
• A supportive, community-minded team environment

How to Apply

Please send your resume and a brief note introducing yourself to:
info@hyphengroup.ca

We appreciate your interest and will contact applicants selected for interviews.

Job Type: Full-time

Pay: Up to $52,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Mileage reimbursement
• Paid time off

Work Location: In person