Leasing Specialist & Tenant Liaison

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LEASING SPECIALIST & TENANT LIAISON JOB DESCRIPTION

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ROLE OVERVIEW:

Working enthusiastically and collaboratively with fellow site staff, prospective and current tenants, vendor partners, and the Head Office support team, the Leasing Specialist & Tenant Liaison is primarily responsible for leasing, rent collection, and customer service. Success in the position will be gauged by overall occupancy and rent collection, tenant retention, customer satisfaction, and site upkeep.
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RESPONSIBILITIES:

• Provide a warm and welcoming experience as the first point of contact for many customers and site visitors

• Promote property, promotions, community events/initiatives, and company brand

• Schedule and conduct showings and open houses while encouraging prospective tenants to apply

• Monitor and report on call/text/email traffic patterns, as well as any common objections from prospects

• Develop and maintain an awareness of the local market and competitor offerings

• Process applications, background and credit checks, and other screening methods

• Facilitate and see through lease signing appointments, move-in/out inspections, and maintenance requests

• Rent collection and payment processing

• Distribution of tenant correspondence and processing of renewals and evictions

• Log tenant concerns and work with the Property Manager to resolve them

• Ongoing management and updating of the tenant database, rent roll, and access control list

• Conduct regular suite/property inspections and report findings to the Property Manager

• Report generation, administrative tasks, and special projects as assigned

• Participate in and assist in the management of community events/initiatives

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DELIVERABLES & PERFORMANCE METRICS:

• Occupancy and accounts receivable levels

• Lead to lease conversion ratio

• Retention/renewal levels

• Customer service and tenant satisfaction

• Maintenance request completion rate

• General market awareness

• Well-attended and robust community events

• Implementation and effectiveness of community/resident services

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QUALIFICATIONS:

• Experience in a similar customer-facing role

• Familiarity with the Residential Tenancy Act

• College diploma or Bachelors degree in Business or Marketing preferred, but not required

• A strong work ethic combined with a high level of enthusiasm, attention-to-detail, reliability, and dedication

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COMPENSATION & CULTURE:

A truly competitive compensation package awaits the ideal candidate, but the real silver-lining is the collaborative culture, the opportunities that will be made available, and the ethics-based leadership philosophy.
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In addition to these offerings, Devonshire Properties offers supplemental compensation in the form of a robust benefits package:
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COMPENSATION & CULTURE (CONTINUED)
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• Medical, dental, and vision coverage

• Professional development and education support

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Work remotely

• No

Job Types: Full-time, Permanent

Pay: $45,000.00-$47,500.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Experience:

• property management: 1 year (preferred)

Work Location: In person