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Level 2 Support Engineer
Posted on Aug. 7, 2025
- Rathdangan, Ireland
- 0 - 0 USD (yearly)
- Full Time
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- Provide second-line technical support for end users (onsite and remote).
- Troubleshoot and resolve escalated issues related to:
- Microsoft 365 (Outlook, SharePoint, Teams, OneDrive)
- Windows desktop & server environments
- Printers, networking, VPNs, and mobile devices
- Firewalls, routers, switches (basic network troubleshooting)
- Support cloud environments (e.g., Azure, AWS, M365 Admin Center).
- Manage and resolve tickets via the service desk system (within SLAs).
- Escalate complex issues to Level 3 or vendors when necessary.
- Perform regular maintenance, patches, and updates.
- Create and maintain internal documentation and knowledge base articles.
- Assist in onboarding/offboarding processes (user accounts, devices, access).
- Contribute to small-scale project work (e.g., migrations, upgrades).
- Work with monitoring tools to proactively resolve system alerts.
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Flexitime
- Work from home
Work Location: Hybrid remote in Rathdangan, CO. Wicklow
Reference ID: Level 2 IT Support Engineer
Expected start date: 01/09/2025
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