Level 2 Support Engineer

Tailor Your Resume for this Job

• Provide second-line technical support for end users (onsite and remote).
• Troubleshoot and resolve escalated issues related to:
• Microsoft 365 (Outlook, SharePoint, Teams, OneDrive)
• Windows desktop & server environments
• Printers, networking, VPNs, and mobile devices
• Firewalls, routers, switches (basic network troubleshooting)
• Support cloud environments (e.g., Azure, AWS, M365 Admin Center).
• Manage and resolve tickets via the service desk system (within SLAs).
• Escalate complex issues to Level 3 or vendors when necessary.
• Perform regular maintenance, patches, and updates.
• Create and maintain internal documentation and knowledge base articles.
• Assist in onboarding/offboarding processes (user accounts, devices, access).
• Contribute to small-scale project work (e.g., migrations, upgrades).
• Work with monitoring tools to proactively resolve system alerts.

Job Type: Full-time

Pay: €30,000.00-€45,000.00 per year

Benefits:

• Flexitime
• Work from home

Work Location: Hybrid remote in Rathdangan, CO. Wicklow