Life And Identity Services Administrator

Type: Permanent
Hours: Part Time (22.5 hours per week)
Location: Auckland
Business Group: Services and Access
Branch: Regulatory & Identity Services
Salary: $57,850 - $64,792 (Pro-rata)
You will likely be placed on or about Step 8 of this band. Step 6 is $57,850 (Pro-rata)

This role requires New Zealand citizenship.

Te Tari Taiwhenua - Department of Internal Affairs makes a real difference to the lives of New Zealanders. Our Life and Identity Services Administrators (LISAs) make this happen on a daily basis by supporting the administration of applications relating to identity.

Life and Identity Services Administrators cover a broad range of administrative duties that are critical to providing our internal and external customers with seamless service across our Passport, Citizenship and Births, Deaths, and Marriages services. We are seeking motivated and engaged people to join our teams based in Wellington central.

Hours of work will generally be Monday-Friday 4pm-9pm. In your cover letter please outline how this would work in with your existing commitments.

To be successful in this role you will be focused, and process driven. Willing to learn and understand the unique needs of our customers, provide the advice and service they require to progress their applications. You will need to meet high standards of accuracy and timeliness and be able to follow operating policies and procedures. You will be comfortable supporting and assisting our customers to transact in a digital environment.

Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders.

We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand.

To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

• People can easily access the services and information they need
• Iwi, hapu and communities across New Zealand are safe, resilient, and thriving
• People's sense of belonging and collective memory builds an inclusive New Zealand
• New Zealand is a well-functioning democracy across central and local government.

Applications close: 5pm 23 March 2025
For more information please contact: Natalie.Mcquay@dia.govt.nz
Job description: Please see click here for the full Job Description.