Find Your Next Job

Lims Support Engineer

Posted on May 22, 2025

  • Full Time

Lims Support Engineer

Tailor Your Resume for this Job


General requirements:

Able to provide LIMS technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and documentation. The role requires troubleshooting and communication skills, initiative, determination and responsibility.


Responsibilities include but not limited to:

  • Manage and complete all Support tickets in a timely manner related to troubleshooting at the application level, errors, user configuration, user creation, deletion.
  • Work directly with level 3 administrators to resolve any issues/requests escalated to the Level 3 team.
  • Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to LIMS by reviewing updates to documents as requested by the validation lead/system manager.
  • During LIMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.
  • Identify opportunities for improving LIMS functionality and performance and provide recommendations to the system manager.
  • Identify opportunities for streamlining LIMS business processes to improve efficiency and compliance and provide recommendations to the system manager.
  • Maintain the LIMS system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
  • Perform LIMS maintenance tasks including: Account maintenance, periodic review of account and System Audit Trail and server maintenance.


1. As a Support Engineer, provide support with LIMS system in GxP environment.

2. Experience in service desk tools such as ServiceNow.

3. Experience in Citrix Receiver, XenApp platforms.

4. Good understanding of Active Directory, SharePoint.

5. Take ownership of incidents and service requests and work to resolve them to user satisfaction while adhering service-level agreements.

6. Regularly compile and provide metrics on incidents and service requests, trends to management.

7. Skills:

a. Good understanding of Laboratory Informatics Systems and business processes.

b. Excellent verbal and written communication skills.

c. Experience working in Pharmaceutical RD, QC laboratories is a plus.


Mandatory Knowledge, Experience and Skills:

  • Fluency in English language both written and oral is imperative

  • Excellent communication skills with the ability to support clients remotely

  • Good understanding of PC hardware and use of Windows and Microsoft office including Excel

  • Bachelor’s degree in Science for Chemistry, biology or physics or a mathematical subject.

5. 1 - 3 years’ experience using the functionality of at least one of the Lab Information Systems such as Empower, LIMS, BIOVIA LES, Veeva Vault in the pharmaceutical or related industry.

Preferred Experience

Ø Experience in Quality Control laboratory environment. Good working knowledge of laboratory testing processes and automation using various instrument software packages. Including the understanding of analytical chemistry and instrumental analysis. Displayed hands-on proficiency and problem-solving skills with chromatographic techniques.

Ø Certification or Knowledge of Current Good Manufacturing Practice, FDA 21 CFR Part 11, and EMA EU GMP Annex 11: Computerized systems

Ø Understanding and certifications of ITIL framework

Ø Microsoft Windows software and network certifications

Ø Experience in adhering to System Support KPIs


Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Evotec Evotec

Compliance & Continuous Improvement Director (Operations) - All Genders

Role Summary (F/M) The Compliance & Continuous Improvement Director (Operations) reports to the…

Full Time | Toulouse, France

Apply 2 weeks, 6 days ago

Charles River Laboratories Charles River Laboratories

Senior Full Stack Java Developer

At Charles River, we are passionate about improving the quality of people’s lives. When you j…

Full Time | Dublin, Ireland

Apply 3 weeks, 1 day ago

VGXI VGXI

Digital Quality Systems Manager

ABOUT VGXI Inc. VGXI is a leading-edge CDMO dedicated to revolutionizing the biopharmaceutical indu…

Full Time | Conroe, United States of America

Apply 1 month, 1 week ago

Pfizer Pfizer

Process Scientist

Job Title: Process Scientist Department: Technical Operations (DSP OpU) Reports To: Technical Lead …

Full Time | Dublin, Ireland

Apply 1 month, 2 weeks ago

Synexa Life Sciences Synexa Life Sciences

Validation Engineer

Job Purpose The Validation Engineer develops and maintains validation strategies for lab systems, …

Full Time | Turku, Finland

Apply 1 month, 3 weeks ago

Novartis Novartis

Expert Science And Technology In Analytical Operations

Summary About the role: #LI-Hybrid As an Expert in Analytical Operations, you will be part of a te…

Full Time | T, Austria

Apply 1 month, 3 weeks ago

SANTEE COOPER SANTEE COOPER

Environmental Specialist Ii*

Environmental Specialist II* Requisition Number: 8187 Location: Moncks Corner Position Type: Full-…

Full Time | Moncks corner, United States of America

Apply 2 months ago

Emerson Emerson

Software Test Engineer - Life Sciences Technology

Job Summary If you are a Software Tester looking for an opportunity to grow, Emerson has a great op…

Full Time | Singapore, Singapore

Apply 5 months, 1 week ago