Logistics Coordinator/ Dispatcher

Job Summary
We are seeking a dedicated and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in ensuring the smooth operation of our shipping and receiving processes within Raven Force Couriers. The Dispatcher will be responsible for coordinating transportation activities, communicating effectively with drivers and clients, and utilizing various transportation management systems to optimize delivery schedules.

Key Responsibilities:

• Dispatch Coordination
• Schedule and assign drivers for final mile deliveries based on route optimization, workload, and delivery priorities.
• Monitor driver locations, traffic patterns, and delivery times to ensure timely and efficient parcel delivery.
• Track parcel progress and communicate real-time updates to customers and operations team.
• Customer Communication
• Handle customer inquiries and resolve issues related to delivery delays, parcel status, and driver locations.
• Provide accurate ETAs to customers, addressing any specific delivery needs or instructions.
• Ensure a high level of customer satisfaction through responsive, clear, and courteous communication.
• Driver Support and Management
• Serve as the main point of contact for drivers, assisting with route guidance, troubleshooting issues, and providing necessary information for smooth operations.
• Track driver compliance with company policies, including delivery standards, safety protocols, and proper parcel handling.
• Coordinate with the warehouse team to ensure drivers are equipped with the correct parcels and delivery instructions.
• Operational Reporting and Analysis
• Maintain accurate records of deliveries, including successful deliveries, missed deliveries, and any issues encountered.
• Generate regular reports to assess operational efficiency, on-time performance, and areas for improvement.
• Utilize data to recommend improvements to route efficiency, driver management, and customer experience.
• Problem-Solving and Issue Resolution
• Proactively address any logistical challenges, including route adjustments for traffic delays, unexpected parcel volumes, or driver shortages.
• Resolve on-the-spot delivery challenges by coordinating with drivers, customers, and operations teams.

Requirements

• Experience: Minimum of 1-2 years of experience in dispatch, logistics, or transportation, preferably in final mile delivery operations.
• Skills:
• Strong organizational and multitasking abilities to manage multiple drivers and delivery routes.
• Proficient in logistics software, GPS tracking systems, and Excel for reporting and data management.
• Excellent communication skills for both customer service and driver coordination.
• Strong problem-solving skills and the ability to remain calm and effective under pressure.
• Education: High school diploma or equivalent; additional qualifications in logistics or supply chain management are a plus.
• Availability: Flexible scheduling to accommodate early morning, evening, or weekend shifts as required.

If you are passionate about logistics and possess the skills necessary to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatcher.

*Please note that only shortlisted candidates will be contacted.*

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Delta, BC V4G 1L3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you comfortable operating a pallet jack or forklift?
• How many years of warehouse experience do you have?
• Do you have a valid driver's license?
• Do you have a personal vehicle to commute to and from the workplace?
• Have you ever worked with Raven Force Couriers before?
• Does the mentioned wage range meet your expectations?
• Will you be able to commence the employment as early as 11th December, 2024?

Experience:

• dispatching: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-10
Expected start date: 2024-12-11