Logistics Customer Service Executive

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Job Title: Logistics Customer Service Executive
Experience Required: Minimum 1 Year
Location: Andheri East
Department: Sales / Customer Service
Reports To: Manager

Job Summary:

We are looking for a proactive and detail-oriented Customer Service Executive with a minimum of 1 year of experience in the logistics, freight forwarding, or courier industry. The ideal candidate will be responsible for handling client inquiries, preparing quotations and pricing, following up with clients, and coordinating with internal departments to ensure smooth execution of shipments.

Key Responsibilities:

• Customer Support: Handle inbound customer inquiries via phone, email, or CRM platform professionally and efficiently.
• Quotation & Pricing: Prepare and send accurate quotes to clients based on their shipping requirements and internal pricing structure.
• Follow-up: Regularly follow up with clients regarding quotations, feedback, shipment status, and documentation.
• Internal Coordination: Work closely with operations, documentation, pricing, and dispatch teams to ensure timely service delivery.
• Documentation Assistance: Assist clients with document requirements and ensure that all necessary paperwork is completed accurately.
• Issue Resolution: Address and resolve client issues or complaints with a customer-first mindset.
• Reporting: Maintain updated records of customer interactions, quotations, and shipment status. Generate weekly reports as required.

Key Requirements:

• Experience: Minimum 1 year of experience in logistics, freight forwarding, or a related field.
• Education: Graduate in any stream. A diploma in logistics/supply chain is a plus.
• Skills:
• Good communication skills (verbal & written)
• Knowledge of shipping terms (Air, Sea, Express)
• MS Excel, Email, and CRM usage
• Ability to multitask and prioritize effectively
• Customer-focused with problem-solving skills
• Language: Proficiency in English and Hindi

Benefits:

• Competitive salary based on experience
• Performance incentives
• Training and career development opportunities
• Supportive team environment

How to Apply:
Send your updated resume to swapnil@allwayex.com with subject line: Application for Logistics Customer Service Executive

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Expected Start Date: 01/08/2025