Loss Prevention (Security) Officer - The Warehouse, Petone

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Te kaupapa o te tūranga - The purpose of the role.

We're currently seeking an enthusiastic and detail-oriented individual to join our Loss Prevention Team! Your primary focus will be on preventing theft and promoting a safe environment for both our team and customers.

In this fast-paced role, you'll be responsible for monitoring security cameras, following recovery procedures, and ensuring that the store is running smoothly, safely, and securely. You'll need to be comfortable working on your feet for extended periods and have a keen eye for detail.

As a problem solver, you'll be able to cope under pressure and calmly resolve any issues that may arise. You'll also have excellent communication skills and be comfortable interacting with customers to answer their queries.

While prior experience in Loss Prevention is a plus, it's not a requirement. We're looking for someone who is motivated to learn and grow in this role.

This is a permanent full-time position with the following hours of work:

• Sunday to Thursday 4pm to 12:30am

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!