Loyalty Marketing Trainee

Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee in the Loyalty Marketing Department.

KEY RESPONSIBILITIES:

• Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.
• Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.
• Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
• Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.
• Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC
• Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
• Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
• Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
• Work with the Digital Marketing team to set up online offers.
• Support hotels with Loyalty queries or questions related to Loyalty.
• Support B2B Loyalty team with operational task and database cleanup.
• Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO

A SUCCESSFUL CANDIDATE IS (A)/HAS:

• Has to be enrolled in a school program in order to be eligible for the internship.
• Fluent knowledge of English both written and spoken.
• Proficiency in English and excellent writing skills.
• Good communication and social skills
• Good team player
• Trustworthy
• Well organized with an eye for detail – keep deadlines.
• Flexible and co-operative
• Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
• Flexible and has an innovative approach to working.
• Able to work under pressure and independently