Mātanga Wheako Matihiko, Tāmaki Makaurau Digital Experience Specialist

Company Description

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

Job Description

The Operations & Partnering team work alongside the business units in identifying, prioritising and delivering Technology, Digital and Data initiatives that align with our business strategy, deliver value to Ampol Group and track the contribution each initiative makes, while ensuring smooth operations by providing reliable support, resolving issues quickly and improve service quality to minimise disruptions.

The Digital Experience Specialist provides first-level technical support for end user devices and services, ensuring a positive digital experience by assisting users with desktop, mobile, and video conferencing issues, both on-site and remotely.

This role will require you to be in the office 5 days a week.

You will have the opportunity to

• Provide first level desktop technical IT support for all users, ensuring prompt resolution of hardware and software issues.
• Offer face-to-face on-site and remote support to users, assisting with end-user services such as computers, phones tablets, and video conferencing facilities.
• Guide users in effectively utilizing end-user devices and technologies to enhance their digital experience and productivity
• Assist in troubleshooting and escalating issues to higher-level support as needed, ensuring timely resolution of user inquiries and concerns.
• Test releases & enhancements to the employee experience
• Data Analysis: Identify trends, and contribute to different solutions

Qualifications

What you’ll bring to Z

Demonstrated experience in providing 1st level desktop support, troubleshooting hardware and software issues, and assisting with end-user devices (computers, phones, tablets),

• Strong communication and interpersonal skills to assist users both face to face and remotely ensuring a positive user experience.
• Familiarity with M365 tools e.g (Outlook, Teams Office apps) and video conferencing technologies
• Relevant certifications or coursework in IT support, such as Microsoft Certified: Modern Desktop
• A self directed approach to learning and development
• Experience supporting a range of device end points
• Experience supporting both Wi-Fi and cable internet connections, ensuring stable and efficient network access for end users

Additional Information

What we can offer you

• A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
• Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $73,500 - $86,450 per annum, plus 10% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Please include a cover letter in your application, telling us why you’re a great fit for Z.
Applications close: TBC

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand.