Managed Service Desk Engineer

General Information

Req #

WD00075593

Career area:
Services

Country/Region:
France

State:
Hauts-de-Seine

City:
Rueil-Malmaison

Date:
Friday, December 6, 2024

Working time:
Full-time

Additional Locations :

• France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This a technical role within the Lenovo’s Managed Service Desk support team based in Rueil-Malmaison, France. In this role you will be delivering best in class support to Lenovo’s Managed Service Desk customers. Over phone, email and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Customer Success Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. The tasks of the Managed Service Desk expands way beyond Lenovo’s own product portfolio so broad technical knowledge is an advantage. In this role, you will be based in our Rueil-Malmaison office with our Managed Service Desk team and directly reporting to the Managed Service Desk Manager based in Copenhagen. This is a role in a global team.

Day-To-Day Tasks:

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
• Identifies the cause of hardware / software faults and provides a solution.
• Resolve over phone or email or onsite via parts and engineer dispatch.
• Working with Our Customer Success Management team to monitor and track issues to ensure speedy resolution.
• Support our software customers via MS Cloud Solution Provider services.
• Be the local focal point for our biggest customers in country.

Key Competencies Needed:

• 3+ years of experience in Client Technical Support roles.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge on Windows Operating Systems and MS Products.
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones).
• Effective communication skills at all levels - written and verbal.
• Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900 an advantage but not a requirement.
• Business Fluent French and English (additional language, Arabic, Spanish or Italian or is a huge advantage).

What Lenovo can offer You:

• An open and stimulating environment within one of the most forward-thinking IT companies.
• Opportunities for career development & growth.
• Access to trainings and certifications for personal development.
• An international team with a high focus on Gender Diversity. • Very attractive compensation package and Performance based rewards. About Lenovo Managed Service Desk Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• France - Hauts-de-Seine - Rueil-Malmaison
• France
• France - Hauts-de-Seine
• France - Hauts-de-Seine - Rueil-Malmaison